Summary
Work History
Education
Skills
Timeline
Generic

Kalista A Katsabanis

North Babylon,New York

Summary

Adept at enhancing operational workflows and client satisfaction, my tenure at All County Oral Surgery LLP honed my expertise in insurance verification and patient scheduling, alongside strengthening my negotiation skills. Achieved a notable increase in efficient appointment management, demonstrating exceptional adaptability and attention to detail.

Work History

Oral Surgery Assistant/Dental Receptionist/Insurance Coordinator

All County Oral Surgery LLP
New Hyde Park, New York
  • Patient Scheduling & Appointment Coordination
  • Answering Phone Calls & Responding to Inquiries
  • Greeting Patients & Ensuring a Welcoming Environment
  • Managing Patient Check-In & Check-Out Process
  • Insurance Verification
  • Processing Payments
  • Collecting Patient Forms & Ensuring HIPAA Compliance
  • Sending Appointment Reminders & Follow-Ups
  • Coordinating Referrals
  • Managing Office Supplies and Inventory
  • Assisting with Treatment Plan Presentations
  • Ensuring Proper Office and Equipment Maintenance
  • Handling Patient Concerns or Complaints Professionally
  • Assisting Dental Team with Administrative Tasks

Sales Manager

New York Sports Club
Commack, New York
  • Operational Efficiency
  • Prospecting & Lead Generation: Identifying potential members through outreach, referrals, and marketing campaigns
  • Membership Sales Presentations: Conducting tours of the gym and presenting membership options, packages, and promotions
  • Customer Relationship Building: Engaging with prospective and current members to understand their fitness goals and recommend suitable plans
  • Sales Follow-Ups: Reaching out to leads who have shown interest in memberships but have not yet signed up
  • Managing Membership Sign-Ups: Assisting new members with registration, processing paperwork, and payment information
  • Promoting Membership Offers: Highlighting seasonal or special offers to encourage sign-ups and renewals
  • Tracking leads, sales progress, and member details using a customer relationship management
  • Retention & Upselling: Engaging existing members to renew or upgrade their memberships by offering additional services, such as personal training
  • Target Achievement & Sales Reporting: Meeting individual and team sales targets, reporting on sales metrics, and improving strategies to boost conversion rates

Front Desk Receptionist

Atlantic Lexus
Farmingdale, New York
  • Greeting Customers: Warmly welcome customers as they arrive, ensuring a positive first impression
  • Answering Phones: Respond to calls, directing them to the appropriate departments, and answering basic inquiries
  • Appointment Scheduling: Schedule service appointments for customers and coordinate with the service department
  • Managing Customer Inquiries: Provide information about car models, availability, and dealership promotions
  • Maintaining the Reception Area: Ensure the front desk and waiting area are tidy, welcoming, and organized
  • Processing Sales Leads: Assist in managing incoming sales leads, either by phone, email, or walk-ins, and direct them to sales staff
  • Coordinating with Departments: Relay messages between sales, service, and management teams
  • Assisting with Dealership Events: Help organize or assist with promotional events or special sales days
  • Handling Customer Complaints or Issues: Listen to customer concerns and escalate issues to the appropriate department when needed

Education

High School Diploma -

Sachem North High School
Ronkonkoma, New York
01.2016

Associates Degree - Business Marketing

Suffolk County Community College
Selden, New York

Skills

  • Lead Generation & Prospecting
  • Negotiation & Closing Skills
  • Sales Strategy & Planning
  • Product Knowledge
  • Active Listening
  • Time Management & Prioritization
  • Customer Needs Assessment
  • Presentation Skills
  • Conflict Resolution
  • Sales Forecasting & Reporting
  • Objection Handling
  • Team Collaboration
  • Adaptability & Problem-Solving
  • Networking & Relationship Building
  • Patient Scheduling & Appointment Management
  • Dental Terminology Knowledge
  • Insurance Verification & Billing
  • HIPAA Compliance & Confidentiality
  • Front Desk Management
  • Multi-line Phone Systems
  • Electronic Health Records (EHR) Systems
  • Data Entry & Documentation
  • Customer Service & Communication
  • Patient Intake & Information Gathering
  • Attention to Detail

Timeline

Oral Surgery Assistant/Dental Receptionist/Insurance Coordinator

All County Oral Surgery LLP

Sales Manager

New York Sports Club

Front Desk Receptionist

Atlantic Lexus

High School Diploma -

Sachem North High School

Associates Degree - Business Marketing

Suffolk County Community College

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Kalista A Katsabanis