Kalista Files
Round Rock,TX
Summary
Someone who enjoys working with people in a calm, friendly but also warm manner. Loves interactions with all sorts of people whether it be adults or children. Man or woman. Works well with others and enjoys to do so. Cares for following procedures as they should be and also helping others understand how to do the same if asked. Always open to learning more about the job. The Front Desk Agent job helped with that experience and taught more about how to interact with people the way that is needed to help them.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Woodspring Suites Hotel
Leander, TX
05.2022 - Current
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and greeted callers enthusiastically.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Cashier/Sales Associate
Burlington
Cedar Park, TX
10.2021 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Issued receipts and processed refunds, credits or exchanges.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used POS system to process sales, returns, online orders and gift card activations.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Supported efficient and timely replenishment of sales floor merchandise.
- Supported loss prevention goals by monitoring shopper behavior.
Education
High School Diploma -
Herbert Henry Dow
Midland, Michigan06.2018
Skills
- Inquiry Response
- Personable Demeanor
- Guest Message Transmission and Guest Inquiries
- Housekeeping Notification
- Guest Registration, Availability Record Keeping and Telephone Reservations
- Guest Amenities
- Online Bookings Management
- Lobby Maintenance
- Creative Solutions
- Check in and Checkout Procedures
- Safety and Security Procedures
- Guest Satisfaction
Additional Information
Establishing connections with my coworkers and also my customers/guests is important to help us all out is what I have realized about working in the customer service industry. It has also taught me that a bit of kindness goes a long way but also there is a necessity to knowing boundaries in the life in general with how you are treated or other treat you. I am grateful to every experience I have been through as an employee to each job I have had.
I want to delve further into other fields as I go and I am prepared to take on the challenges that come with any job I am given.
Timeline
Front Desk Agent
Woodspring Suites Hotel
05.2022 - Current
Cashier/Sales Associate
Burlington
10.2021 - Current
High School Diploma -
Herbert Henry Dow
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