Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kalista Hernandez

Chaparral

Summary

Dedicated professional with extensive experience in security and customer service, including a role at Deployed Services. Proven ability to manage high-stress situations while upholding public safety and compliance. Skilled in incident reporting and communication, consistently delivering exceptional service and fostering client trust. A reliable team player with a keen attention to detail.

Overview

3
3
years of professional experience

Work History

Guard 1

Deployed Servoces
07.2024 - Current
  • Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
  • Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
  • Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
  • Complied with all company policies, local laws, and regulations governing security guard duties.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.

Merchandise Associate

Sams Club
09.2023 - 07.2024
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Server

Olive Garden - Darden Restaurants
07.2023 - 09.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Customer Service Representative

Family Dollar
02.2022 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Chaparral High School
Chaparral, NM
05-2022

Skills

  • Verbal and written communication
  • Security protocols
  • Incident reporting
  • Punctuality
  • Public safety
  • Radio communication
  • Reliable and responsible
  • Attentive and observant
  • Team player
  • Attention to detail

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Guard 1

Deployed Servoces
07.2024 - Current

Merchandise Associate

Sams Club
09.2023 - 07.2024

Server

Olive Garden - Darden Restaurants
07.2023 - 09.2023

Customer Service Representative

Family Dollar
02.2022 - 02.2022

High School Diploma -

Chaparral High School

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Kalista Hernandez