Kalista Reis
Receptionist
Cabot,AR
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, and payments. Trainable and committed to creating warm and inviting atmosphere.
Approachable with extensive experience managing reservations. Warmly greets to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Hostess
Macoroni Grill
08.2018 - 03.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Recorded available tables after seating each party using specialized seating software.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Checked and restocked server areas and organized and got change for front counter.
- ]
- Supervised server balance and monitored table turnover to accurately seat customers.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Cashier
Smashburger
06.2018 - 12.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Administrative Assistant
Learning RX
01.2016 - 01.2018
- Filing bills.
- Filing Client records
- Registering new clients
- Setting meetings for all staff.
- Taking payments.
- Signing for packages.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Organized weekly staff meetings and logged minutes for corporate records.
- Maintained staff directory and company policy handbook for human resources department.
- Performed research to collect and record industry data.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Created PowerPoint presentations for business development purposes.
- Created detailed expense reports.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Education
Associate of Arts -
Collin County Community College District
Frisco, TX06.2020
High School Diploma -
Prosper High Schoo;
Prosper, TX06.2018
Skills
- Guest Experience Management
- Check Payment Processing
- Guest Flow
- Reservation Documentation
- Phone Inquiries
- Price Memorization
- Guest Relations
- Patron Support
- Greeting and Escorting Guests
- Performance Improvement
- Sales and Marketing
- Hospitality Service Expertise
- Guest Accommodations
Additional Information
I am currently a student at SNHU studying for my Doctorate in Psychology.
I have been a full time nanny since May of 2020 and I am looking to rejoin the work force.
I am a fast learner and want to learn.
Timeline
Hostess
Macoroni Grill
08.2018 - 03.2019
Cashier
Smashburger
06.2018 - 12.2018
Administrative Assistant
Learning RX
01.2016 - 01.2018
Associate of Arts -
Collin County Community College District
High School Diploma -
Prosper High Schoo;
Similar Profiles
Nicola DamaNicola Dama
Bar and restaurant supervisor at Rockpool Bar And Grill 2 HATS #8 Best Grill In The WorldBar and restaurant supervisor at Rockpool Bar And Grill 2 HATS #8 Best Grill In The World
Inez HernandezInez Hernandez
Cook Trainer at cafe rio Cafe Rio Mexican Grill grillCook Trainer at cafe rio Cafe Rio Mexican Grill grill
Jesicca PagulayanJesicca Pagulayan
Restaurant Supervisor at JVs Grill and Garden Resort (Bar and Grill)Restaurant Supervisor at JVs Grill and Garden Resort (Bar and Grill)
Richard BassRichard Bass
Field Service Engineer / FE Team Leader at GE HealthcareField Service Engineer / FE Team Leader at GE Healthcare
Thomas ScottThomas Scott
Basketball Referee at Cabot Parks & RecreationBasketball Referee at Cabot Parks & Recreation