Kali Woolley
KENNEWICK
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
12
12
years of professional experience
Work History
Receptionist
Elite Chiropractic and Massage
2024.03 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Contacted insurance companies to verify coverage, deductibles and payments.
- Verified insurance coverage and obtained pre-authorizations.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Streamlined insurance verification processes for increased efficiency and reduced errors.
Market Research Analyst Intern
New Edgeinc
2024.01 - 2024.03
- Assisted in developing marketing strategies based on research findings.
- Assisted in creating a comprehensive report summarizing key findings from the research project.
- Collaborated with internal teams across departments to ensure that research goals are met.
- Supported business objectives through market research, utilizing diverse techniques and methodologies for data collection.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
Barista/Student
Rockabilly Roasting
2022.04 - 2024.01
- Worked along side CEO to optimize packaging processes, ensuring efficient and high-quality outcomes.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Addressed and resolved customer concerns to maintain brand loyalty.
Receptionist
Chicago Title & Escrow
2021.02 - 2022.04
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
NASM Certified Personal Trainer
LA Fitness
2019.04 - 2020.03
- Collaborated with other trainers and staff members to develop effective strategies for helping clients reach their goals.
- Kept abreast of developments within the field of personal training through reading relevant literature.
- Assisted clients in performing exercises properly to maximize results and minimize risk of injury.
- Resolved member and guest complaints or notified supervisor for solutions.
- Built and established lasting relationships using encouragement and personal support.
Leasing Consultant
Prodigy Property Management
2016.06 - 2018.05
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Developed marketing strategies aimed at increasing leasing activity within the community.
Barista/Shift Supervisor
Starbucks Coffee Company
2012.04 - 2016.06
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Promoted positive team morale by encouraging collaboration among staff members.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Developed strategies for increasing revenue through cross-selling promotions or new product offerings.
Education
B.S. - Business Administration, Accounting
Western Governors University
Salt Lake City, UT2025-01
Associate of Applied Science -
Columbia Basin College
Pasco, WA2023-12
Skills
- Deadline Driven
- Research and Reporting
- Administrative Support
- Information Protection
- Multitasking and Prioritization
- Professional and Polished Presentation
- Payment Processing
- Customer Service
- Cash Drawer Balancing
- Written and Verbal Communication
- MS Office
- Insurance Verification
- HIPAA Compliance
- Claims Processing
- Attention to Detail
- Data Entry and Review
Timeline
Receptionist
Elite Chiropractic and Massage
2024.03 - Current
Market Research Analyst Intern
New Edgeinc
2024.01 - 2024.03
Barista/Student
Rockabilly Roasting
2022.04 - 2024.01
Receptionist
Chicago Title & Escrow
2021.02 - 2022.04
NASM Certified Personal Trainer
LA Fitness
2019.04 - 2020.03
Leasing Consultant
Prodigy Property Management
2016.06 - 2018.05
Barista/Shift Supervisor
Starbucks Coffee Company
2012.04 - 2016.06
B.S. - Business Administration, Accounting
Western Governors University
Associate of Applied Science -
Columbia Basin College
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