Summary
Overview
Work History
Education
Skills
Personal Information
Affiliations
Accomplishments
References
Timeline
Generic

Kaliya Wilson

Valdosta,GA

Summary

I'm willing to work. I'm very determined! At my younger age , I went from job to job.I really want a job that I can make long term I have been ready for as long as I can remember. Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Associate

The Home Depot
Moultrie, USA
01.2023 - 04.2023
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Resolved customer inquiries in a timely manner.
  • Maintained an organized system for tracking customer interactions and feedback.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Followed up with customers after purchase to ensure satisfaction.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Created detailed reports on customer service activities.
  • Developed relationships with key clients through regular contact and follow-up communication.
  • Tracked inventory levels of popular items to ensure availability for customers' orders.
  • Suggested product solutions based on individual customer needs.
  • Answered phone calls from customers promptly and courteously.
  • Provided accurate quotes for requested products or services.

Stocking and Unloading Associate

Walmart
Valdosta, USA
11.2022 - 01.2023
  • Reported any discrepancies or errors in pricing or inventory levels to management.
  • Processed shipments received from vendors according to established protocols.
  • Helped customers locate items within the store using the inventory system.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
  • Encouraged customers to sign up for loyalty programs or store credit cards.
  • Assisted customers with selecting items and answering questions about products.
  • Conducted inventory checks to ensure accuracy of shelf stock.

Advisor Ll

Concentrix
Remote
02.2021 - 08.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Nursing Assistant

Magnolia Manor
Moultrie, USA
10.2021 - 01.2022
  • Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
  • Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
  • Collected specimens for laboratory testing such as urine samples and blood draws.
  • Performed basic nursing skills such as changing wound dressings and administering enemas.
  • Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
  • Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
  • Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
  • Provided assistance to medical staff during tests, treatments and emergency procedures.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
  • Implemented fall prevention techniques as specified in plan of care.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Completed daily room cleaning and organizing to provide patients with clean environment.
  • Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Reported environmental risks or equipment malfunctions to supervisor.
  • Managed supplies and restocked inventory to promote optimal availability for patient care.
  • Maintained sanitary conditions by providing immediate wound care and dressing changes.

Prep Chef

Kiawah Island Golf Resort
Charleston, USA
06.2021 - 08.2021
  • Prepared and cooked food items according to recipes and menus, adjusted seasoning of dishes to taste, and monitored food stock.
  • Ordered supplies, maintained inventory, rotated stock, and checked freshness of ingredients.
  • Cleaned kitchen equipment, work areas, floors, walls and other surfaces as needed.
  • Ensured all food products were stored correctly in accordance with health code regulations.
  • Received deliveries from vendors and verified quality of product against invoices.
  • Maintained a clean working environment by sweeping, mopping floors and washing dishes.
  • Followed safety protocols for handling knives and other kitchen utensils while preparing meals.
  • Assisted in the preparation of salads, sandwiches and other foods as requested by customers or staff members.
  • Stocked refrigerators with prepared items such as sauces, dressings and garnishes.
  • Monitored temperatures of ovens and grills to ensure proper cooking times are met.
  • Inspected trays for correct presentation before serving guests in the restaurant or banquet hall.
  • Took necessary steps to maintain sanitation standards including sanitizing cutting boards after each use.
  • Readied mise en place items such as vegetables for future use during service hours.
  • Adhered to strict health codes when storing food items at appropriate temperatures.
  • Weighed portions accurately for plated dishes according to recipe specifications.
  • Organized walk-in coolers so that perishable goods could be easily located.
  • Kept track of production records related to daily menu changes or specials.
  • Carried out instructions from head chef regarding portion sizes or special requests from customers.
  • Communicated effectively with team members on line during meal services to ensure smooth operations.
  • Demonstrated knowledge of basic knife skills such as chopping herbs or dicing vegetables.
  • Organized and labeled stock of ingredients to maintain needed inventory levels.
  • Prepped vegetables and ingredients by washing, chopping and dicing.
  • Sliced meats to prepare for cooking and assembly of menu items.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Kept stations stocked and ready for use to maximize productivity.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Helped train and develop new talent.
  • Verified proper food preparation by regulating temperature of ovens, broilers, grills and roasters.
  • Executed proper techniques when preparing menu item ingredients.
  • Rotated stock items and ingredients to maintain freshness.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Prepared garnishes for later use in meal production.
  • Completed special orders according to customer dietary needs.

Cashier/Cook

Wild Adventures Theme Park
Clyattville, USA
03.2015 - 09.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Cashier/Cook

Hardee's
Quitman, USA
09.2019 - 05.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Education

Associate's degree - Criminal Justice

Wiregrass Georgia Technical College
Valdosta, GA
11.2024

High school diploma -

Brooks County High School
Quitman, GA
05.2019

Skills

  • Cashiering
  • Cleaning Experience
  • Packaging
  • Warehouse Experience
  • Cash Handling
  • Culinary Experience
  • Food Safety
  • Restaurant Experience
  • Kitchen Experience
  • Time Management
  • Banquet Experience
  • POS
  • Cooking
  • Catering
  • Supervising Experience
  • Food Production
  • Food Preparation
  • Management
  • Retail Sales
  • Microsoft Word
  • Caregiving
  • Point of sale systems
  • Refunds and exchanges
  • Merchandise upselling
  • Communication Skills
  • In-store support
  • Problem-solving skills
  • Stock management
  • Teamwork skills
  • Emotional Intelligence
  • Customer Relationship Management
  • Upselling techniques
  • Refunds processing

Personal Information

Authorized To Work: US

Affiliations

  • Read
  • Poetry Writer

Accomplishments

  • 1st Runner Up in Ms. SouthEast Peach Pageant.
  • 1st place dance competitor.

References

References available upon request.

Timeline

Customer Service Associate

The Home Depot
01.2023 - 04.2023

Stocking and Unloading Associate

Walmart
11.2022 - 01.2023

Nursing Assistant

Magnolia Manor
10.2021 - 01.2022

Prep Chef

Kiawah Island Golf Resort
06.2021 - 08.2021

Advisor Ll

Concentrix
02.2021 - 08.2022

Cashier/Cook

Hardee's
09.2019 - 05.2020

Cashier/Cook

Wild Adventures Theme Park
03.2015 - 09.2020

Associate's degree - Criminal Justice

Wiregrass Georgia Technical College

High school diploma -

Brooks County High School

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Kaliya Wilson