Kaliyah Betancourt

• Being the opening and closing manager.
• Developed strong relationships with clients, leading to increased repeat business and referrals.
• Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
• Organized and participated in sales events, such as trade shows or product launches, generating valuable exposure for the company and attracting potential clients.
• Created detailed reports on individual performance metrics as well as overall team progress towards quarterly goals for management review.
• Training new sales associates with product information training, loss prevention.
• I was the head of VM (visual marketing)- making sure the store was up to pandora standards. making sure product was put away correctly and kept track of everything item that went in and out the store.
• Maintaining a clean work environment
• Collaborated with cross-functional teams to develop marketing strategies that drove sales growth.
• Led team meetings to discuss monthly goals, strategize new approaches, and share best practices for ongoing improvement.
• Conducted product demonstrations to showcase features and benefits, ultimately closing successful sales transactions.
• Being connected and apart of every sale that went on in the store while driving credit, leasing and overall employee proformance goals.
• Resolved customer issues effectively, resulting in higher customer retention rates and positive feedback.
• Being the backup manager when the store manager could not make it to zoom corporate calls and meetings.

• Helped customers locate products and checked store system for merchandise at other sites.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• responsible for effectively opening and closing the store while following store procedures.
• Managed inventory to ensure product availability, contributing to uptick in sales.
• responsible for completing all monthly audits and handling loss prevention

While in college i worked very closely with the office of multicultural affairs at longwood university. being an intern i was able to help the underrepresented communities on campus find a safe space and allow them to grow and strive within their first year at college.

I helped organize events, attend meetings, and speak to higher authority figures on campus.

• Sorted and organized files, spreadsheets, and reports.
• Conducted research for various projects, leading to well-informed decisions and successful outcomes.

• Offered emotional support during challenging times of transition or personal struggles experienced by mentees.
• Facilitated group workshops on topics such as stress management, test-taking strategies, and goal setting, empowering students to succeed academically and personally.
• Supported new student orientation efforts by creating informative presentations on campus resources and services available to incoming freshmen.
• Assisted students in identifying their strengths and weaknesses, helping them develop personalized learning plans.
• mainly working with underrepresented group of people and people of color.
• Contributed to increased retention rates by offering ongoing support and resources to struggling students.
• Assisted mentees in navigating course registration processes, alleviating confusion around class selection decisions.
• Developed strong rapport with mentees through regular check-ins, leading to increased trust and open communication.
• Served as a role model for academic excellence and personal growth, inspiring fellow students to strive for their best potential.
• Worked closely with program coordinators to evaluate the effectiveness of mentoring initiatives and suggest areas for improvement.
• Assessed students' knowledge, comprehension, and study habits to track progress and set realistic goals.

• Organized display cases maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• effeciently opened and closed store while following store specific procedures