Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaliyah Carey

Baltimore,MD

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Supervisor

Towne Park LLC.
Baltimore, MD
02.2023 - Current
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.
  • Responded to customer questions regarding products, prices and availability.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

Unit Secretary

University Of Maryland Medical System
Baltimore, MD
10.2022 - 01.2023
  • Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
  • Maintained confidentiality of all patient information according to HIPAA guidelines.
  • Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
  • Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
  • Collected discharge summaries from nurses or physicians before release of patients from the facility.
  • Managed the front desk area ensuring neatness at all times.
  • Coordinated with other departments to ensure timely delivery of services to patients.
  • Greeted visitors and patients in a courteous and friendly manner.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Scheduled patient tests, procedures, and follow-up appointments.
  • Maintained a clean and organized front desk and reception area.
  • Coordinated daily schedules and appointments for medical staff and patients.

Patient Care Coordinator

Johns Hopkins Hospital
Baltimore, MD
01.2022 - 09.2022
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Coordinated patient referrals to specialists and other healthcare services.
  • Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
  • Coordinated with insurance companies to confirm patient coverage and process claims.
  • Performed check in and check out by inputting patient charges and verifying insurance information.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.

Security Officer

Allied Universal Security Services
Baltimore, MD
01.2020 - 12.2021
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Confirmed visitor identification prior to granting entry into the building.
  • Assisted in the development and implementation of security policies and procedures.
  • Maintained accurate logs of all security related activities.
  • Provided escorts for visitors as needed throughout the facility.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Monitored premises and recorded activity in daily officer reports.
  • Secured personnel and premises by inspecting buildings and patrolling property.

Education

Baltimore City Community College
Baltimore, MD
09-2021

High School Diploma -

Western High School
Baltimore, MD
07-2019

Skills

  • Problem-Solving
  • Organizational Skills
  • Multitasking
  • Assertiveness
  • Payment Processing
  • Problem Resolution
  • Staff Training
  • Documentation
  • Responding to difficult customers
  • Calm and professional under pressure

Timeline

Supervisor

Towne Park LLC.
02.2023 - Current

Unit Secretary

University Of Maryland Medical System
10.2022 - 01.2023

Patient Care Coordinator

Johns Hopkins Hospital
01.2022 - 09.2022

Security Officer

Allied Universal Security Services
01.2020 - 12.2021

Baltimore City Community College

High School Diploma -

Western High School

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