Kaliyah Drake
Excecutive Assistant At Tech
Austin,TX
Summary
Intensely passionate and experienced executive assistant with a proven track record of providing exceptional administrative support to senior executives in fast-paced environments. Recently, due to industry cuts, I am falling back on my bread and butter which is serving drinks and connecting people and keeping them happy.
Possesses excellent organizational skills and the ability to prioritize tasks. Has an extreme work ethic and the ability to work independently or as part of a team.
Prior to the career change, worked as a lead bartender for many years, which has honed exceptional people skills and the ability to provide top-notch customer service. Im good at what I do. Able to maintain a positive attitude and smile, even during stressful situations, and has a natural ability to connect with people from all walks of life.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
Executive Assistant
Benny Souder (Oracle)
Austin, TX
05.2018 - 02.2023
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Used advanced software to prepare documents, reports, and presentations.
- Handled confidential and sensitive information with discretion and tact.
- Coordinated events and worked on ad hoc projects.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Screened personal and business calls and directed to appropriate party.
- Volunteered to help with special projects of varying degrees of complexity.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Bar Manager
Studio Movie Grill
Austin, TX
05.2017 - 05.2018
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Consulted with managers to organize special events and promotions.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Improved customer service rankings by resolving issues quickly and receiving personal 5 star reviews on yelp.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed unique events and special promotions to drive sales.
Bartender
Carolines
Austin, TX
01.2016 - 05.2017
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Bachelor of Science - Biochemistry
University of Texas At Tyler
Tyler, TX 05.2017 - 05.2017
Skills
Advanced MS Office Suite
Filing and data archiving
Administrative support
Conference planning
Employee training and development
Extensive vocabulary
Liquor and beer knowledge
Attentive service
Cash Handling
Clear and effective communication
Engaging personality
Attending multiple customers
Sales expertise
Highly reliable
Bookkeeping
Schedule & calendar planning
Travel coordination
Resourceful
Project Management
Scheduling
Certification
Licensed TABC
Timeline
Licensed TABC
05-2020
Executive Assistant
Benny Souder (Oracle)
05.2018 - 02.2023
Bar Manager
Studio Movie Grill
05.2017 - 05.2018
Bachelor of Science - Biochemistry
University of Texas At Tyler
05.2017 - 05.2017
Bartender
Carolines
01.2016 - 05.2017