Ka’Liyah Graham
Palm Coast
Summary
Ambitious Business Administration Student with leadership experience as a receptionist and event coordinator. Developed communication and problem-solving skills through community engagement and customer service roles. Committed to advancing knowledge and contributing to diverse teams by leveraging administrative leadership and operational improvement.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Warehouse Associate
Amazon Distribution Warehouse
Deltona
06.2021 - 04.2026
- I was a Warehouse Associate on ship dock at the Deltona location (Mco2). I have trained as a loader, sorter, and water spider. I have shadowed under a ship clerk/PA and had experience in working with the Dock, ship clerk and PA. I have cross-trained in receiving and on the manufacturing machines. As well as on pallet jacks. I was a water-spider for receiving and shipping. As well as In Ship Doc PA training trained on the computer system and tracking the other workers' rates and production.
- Operated forklifts to move products within the distribution center.
- Loaded and unloaded shipments from delivery trucks efficiently.
- Collaborated with team members to meet daily shipping deadlines effectively.
Customer Service Representative
Alorica
Lake Mary
11.2022 - 06.2023
- Resolved customer complaints using problem-solving techniques.
- Assisted customers with inquiries regarding products and services.
- Educated clients about company policies and procedures effectively.
- Handled government sensitive documents and helped customers complete their verification process
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Handle government sensitive documents and help my customers complete their verification process
Manager
McDonald’s
Deltona
01.2021 - 09.2022
- I was certified to be a manager. I was trained to cook on the kitchen and prep food. I was taught not just the food side but the management when it came to handling the finances for my given shift. I also handled filing and reports for goods used and lost food. I had to at many times improvise and multitask when it came to being short on staff or even when it came to managing the store, employees, and customers. I had to at many times run multiple stations. I was taught how to resolve conflict with my employees as well as my customers. Organizing and making sure all food and supplies were thoroughly cleaned and up to date and training many new employees by the book way.
CPCT & EKG Specialist
Advent health hospital
Orange City
08.2018 - 05.2022
- I was an intern at AdventHealth from August 2018 to May 2020. I worked in the ICU department and gained medical knowledge and experience from various nurses from various departments. As well as In 2020-2022 I worked for their PCU Unit and had experience with their medical equipment and patient care experience.
EDEP Group Leader
Timbercrest Elementary School
Deltona
12.2020 - 04.2021
- Oversaw kindergarten activities and interacted with various age groups. Assisted students with homework in subjects like math, reading, and comprehension.
- Implemented classroom management strategies to maintain a positive learning environment.
- Coordinated communication between teachers, parents, and administration regarding student progress.
- Worked with other group leaders to identify and resolve issues between teams.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
CBE STUDENT
Deltona High School
Deltona
06.2019 - 06.2020
- Answer phones, organize & alphabetize, water plans, lock up the front office, and attend to those who come into the school. In this job I had to have communication skills, organization, filing skills, people skills and phone etiquette.
- Assisted teachers with classroom management and lesson preparation tasks.
- Participated in school events to promote student engagement and community involvement.
- Organized study groups to support peers in academic subjects and foster collaboration.
Life enrichment Assistant
Gold Choice Senior Communities
Deltona
- Planned activities and events for the residents, worked in the kitchen, Worked as the receptionist handling: the new hirer appointments, paperwork, MAC-DATA, AHCA system and ALF training and assisted aids with patients' ADLs. and basic care.
Education
Bachelor’s - Business Administration and management
Strayer University
Associate of Arts Degree -
Daytona State College
High School Diploma - SUMMA CUM LAUDE GRADUATE
Deltona High School
Deltona, FL 08.2017 - 12.2020
Skills
- Forklift operation
- Machine handling
- Stocking and unloading
- Manufacturing equipment
- Customer service
- Dispute resolution
- Time management
- Coordination
- Admin support
- Writing
- Public Speaking
- Communication skills
- Adaptability
- Multi-line phone
Awards
- Superstar Award 2016-2017
- Wolf of the Month
- Youth Volunteer of the Year
- Perfect Attendance (Leadership Conference)
- Most Academy Spirit (HOSA)
- Most Inspirational (HOSA)
- Most Academy Spirit (HOSA) 2018-2019
- Wolf of the Year
Leadership Achievements
- Superstar Award 2016-2017
- Wolf of the Month
- Youth Volunteer of the Year
- Perfect Attendance (Leadership Conference)
- Most Academy Spirit (HOSA)
- Most Inspirational (HOSA)
- Most Academy Spirit (HOSA) 2018-2019
- Wolf of the Year
Timeline
Customer Service Representative
Alorica
11.2022 - 06.2023
Warehouse Associate
Amazon Distribution Warehouse
06.2021 - 04.2026
Manager
McDonald’s
01.2021 - 09.2022
EDEP Group Leader
Timbercrest Elementary School
12.2020 - 04.2021
CBE STUDENT
Deltona High School
06.2019 - 06.2020
CPCT & EKG Specialist
Advent health hospital
08.2018 - 05.2022
High School Diploma - SUMMA CUM LAUDE GRADUATE
Deltona High School
08.2017 - 12.2020
Life enrichment Assistant
Gold Choice Senior Communities
Bachelor’s - Business Administration and management
Strayer University
Associate of Arts Degree -
Daytona State College