Summary
Overview
Work History
Education
Skills
Professional Qualities
Timeline
Generic

Kaliyah Guiste

Greenville

Summary

Results-driven professional with strong leadership, planning, and multitasking skills, excelling in fast-paced, high-pressure environments. Highly observant and proactive with a calm, controlled approach to managing heavy workloads. Skilled in building and motivating teams to achieve success while fostering positive workplace relationships. Experienced in effectively de-escalating customer conflicts through empathetic communication and solution-focused strategies, ensuring exceptional customer satisfaction and service quality.

Overview

5
5
years of professional experience

Work History

Production Associate

BMW Manufacturing
10.2023 - Current
  • Organized work to meet demanding production goals.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Maintain clean workspaces that complied with 6S standards for optimal organization, efficiency, and productivity within the facility.
  • Participate in troubleshooting efforts when problems arise during the manufacturing process in order to minimize disruptions to production achievements.
  • Operate complex machinery efficiently while adhering to all safety guidelines set forth by the company and regulatory agencies.
  • Inspect final products to assess compliance with quality standards and established tolerances.
  • Consistently meet production targets by efficiently managing time, prioritizing tasks, and collaborating effectively with team members.

Server/Crew Trainer

Tipsy Taco
03.2023 - Current
  • Provide prompt and attentive food and beverage service, consistently prioritizing customer needs to ensure a positive dining experience.
  • Efficiently operate POS systems to accurately place orders, manage billing, and handle complimentary items.
  • Build and maintain warm, lasting relationships with regular guests through personalized and friendly service.
  • Maintain clean, organized, and hygienic dining and work areas in compliance with health and safety standards.
  • Serve as the welcoming first point of contact for guests, setting a positive tone for their entire visit.
  • Proactively bus and reset tables to ensure smooth turnover and a pleasant environment.
  • Lead training and development of new team members by instructing on restaurant procedures, menu knowledge, and performance strategies.
  • Demonstrate strong expertise in food and beverage service standards, modeling best practices to inspire and guide trainees.
  • Coach servers to memorize menu ingredients and confidently communicate preparation methods to guests.
  • Foster supportive relationships with trainees to promote successful learning and seamless onboarding.

Server

Cracker Barrel
08.2021 - 03.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Delivered food and beverages promptly, maintaining focused attention on customer needs and satisfaction.
  • Utilized slow periods effectively to restock supplies, including ice, trays, and delivery bags.
  • Adhered strictly to health and safety protocols to ensure a safe and sanitary environment for both customers and staff.
  • Executed comprehensive opening, closing, and shift change responsibilities to ensure smooth restaurant operations and team readiness.
  • De-escalated tense customer interactions by employing active listening, calm communication, open body language, and solution-oriented dialogue, effectively resolving complaints while maintaining a positive dining experience through clear policy explanation and attentive service.

Counter Worker

Charlie's Pizza
03.2020 - 08.2021
  • Created welcoming environment, promptly answering customer questions regarding products and refreshments.
  • Efficiently managed multiple responsibilities in a fast-paced, high-volume environment.
  • Maintained clean and safe workstations in strict compliance with food safety and sanitation regulations.
  • Accurately processed and entered customer orders into the order management system.
  • Resolved guest complaints promptly and effectively to ensure customer satisfaction and loyalty.
  • Reconciled cash drawer at shift end, identifying and correcting discrepancies to maintain financial accuracy.

Education

High school Diploma - Biology & Medicine

James F Byrnes High School

Associates Degree - Biology

SCC (Spartanburg Campus)
Spartanburg, SC
05-2027

Skills

  • Strong Work Ethic
  • Time Efficiency
  • Problem Solving Skills
  • Leadership
  • Adaptability
  • Customer Focused
  • Quality and compliance
  • Assembly and production
  • Proficient in Technology
  • Quality assurance
  • New employee mentoring
  • Effective customer upselling
  • Service prioritization
  • Policy enforcement
  • Strong leadership
  • Employee mentoring
  • Customer Conflict Resolution

Professional Qualities

  • Strong Work Ethic
  • Time Efficiency
  • Problem Solving Skills
  • Leadership
  • Adaptability
  • Customer Focused

Timeline

Production Associate

BMW Manufacturing
10.2023 - Current

Server/Crew Trainer

Tipsy Taco
03.2023 - Current

Server

Cracker Barrel
08.2021 - 03.2023

Counter Worker

Charlie's Pizza
03.2020 - 08.2021

High school Diploma - Biology & Medicine

James F Byrnes High School

Associates Degree - Biology

SCC (Spartanburg Campus)

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Kaliyah Guiste