Summary
Overview
Work History
Education
Skills
Timeline
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Kaliyah Hairston

Clarksburg,WV

Summary

Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Sales Associate

Torrid
11.2023 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal,
  • engage customers, and promote specific merchandise.
  • Built relationships with customers
  • Managed returns, exchanges and refunds
  • Boosted customer satisfaction levels through exceptional service
  • addressing concerns promptly
  • provided a welcoming store environment.
  • Increased sales revenue
  • recommending appropriate products based on their needs
  • Educated clients on current promotional offerings and products using persuasive selling tactics
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Sales Associate

Journeys Shoe Store
06.2020 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Babysitter

Neighbor
03.2017 - 08.2021
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.

Education

Bachelor of Science - Biology And Psychology

Marietta College
Marietta, OH
05.2027

High School Diploma -

Robert C. Byrd High School
Clarksburg, WV
05.2023

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Excellent people skills
  • Problem-Solving
  • Multi-tasking strength
  • Reliable and punctual
  • Goal-Oriented
  • Relationship Building
  • Cash Handling Accuracy
  • Client Service
  • Conflict Resolution

Timeline

Sales Associate

Torrid
11.2023 - Current

Sales Associate

Journeys Shoe Store
06.2020 - 08.2023

Babysitter

Neighbor
03.2017 - 08.2021

Bachelor of Science - Biology And Psychology

Marietta College

High School Diploma -

Robert C. Byrd High School

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Kaliyah Hairston