Summary
Overview
Work History
Education
Skills
Certification
Clinical And Technical Skills
Timeline
Generic

KALIYAH HILLARD

Summary

Compassionate Certified Clinical Medical Assistant with hands-on experience in patient care and customer service. Proficient in managing patient intake, maintaining HIPAA compliance, and resolving healthcare inquiries, ensuring efficient care delivery. Strong organizational skills complement technical abilities in medical documentation and infection control.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Medical Assistant Extern

Crescent Care
New Orleans
04.2026 - 05.2026
  • Assisted with patient intake, vital signs collection, and exam room preparation.
  • Supported clinical staff during examinations and routine procedures.
  • Maintained accurate patient documentation and ensured confidentiality standards.
  • Restocked supplies, organized medications, and maintained clean examination rooms.
  • Followed infection control protocols and contributed to efficient clinic operations.

Caregiver / Patient Support

The Medical Team
Metairie
01.2026 - 04.2026
  • Delivered compassionate support, contributing to improved patient comfort and overall well-being.
  • Supported patients in daily living activities, mobility, grooming, feeding, and personal care to promote independence.
  • Ensured patient safety by monitoring conditions and promptly reporting concerns to healthcare teams.
  • Maintained sanitary environments and followed infection prevention procedures.

Remote Customer Service Agent

Conduent
10.2024 - 07.2025
  • Handled high-volume inbound calls about healthcare benefits, eligibility, claims, and policy information to ensure accurate support.
  • Verified insurance coverage and assisted patients with inquiries to facilitate access to necessary healthcare services.
  • Utilized medical terminology to explain procedures, services, and coverage accurately.
  • Maintained HIPAA compliance and safeguarded confidential patient information.
  • Resolved patient concerns professionally, delivering exceptional customer service to enhance patient satisfaction.

Education

Medical Assistant Training Program -

New Orleans Career Center
New Orleans
05-2026

High School Diploma -

Grace King High School
Metairie, LA
05-2023

Skills

  • Customer Onboarding
  • Technical Support
  • Product Training
  • Client Assessment
  • CRM Software
  • Billing Support
  • Quality Assurance
  • Documentation Management
  • Data Privacy
  • Regulatory Awareness
  • Process Improvement
  • Problem Solving
  • Meeting Coordination
  • Time Management
  • Team Collaboration
  • Communication
  • Workspace Organization

Certification

  • Certified Clinical Medical Assistant (CCMA), J5R3C9K7, 04/28
  • Basic Life Support (BLS/CPR), 271262497263

Clinical And Technical Skills

  • Patient Intake
  • Vital Signs
  • EKG Administration
  • Injection Administration
  • Phlebotomy Knowledge
  • Medical Documentation
  • EMR Systems
  • Appointment Scheduling
  • Insurance Verification
  • Infection Control
  • Sterile Procedures
  • HIPAA Compliance
  • Patient Confidentiality
  • Exam Room Preparation
  • Time Management
  • Communication
  • Team Collaboration

Timeline

Medical Assistant Extern

Crescent Care
04.2026 - 05.2026

Caregiver / Patient Support

The Medical Team
01.2026 - 04.2026

Remote Customer Service Agent

Conduent
10.2024 - 07.2025

Medical Assistant Training Program -

New Orleans Career Center

High School Diploma -

Grace King High School
KALIYAH HILLARD