Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kaliyah Rogers

Philadelphia,pa

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

7
7
years of professional experience

Work History

Concierge

Michael Raiker
Philadelphia, PA
12.2021 - Current
  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
  • Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.
  • Trained new staff members on proper policies and procedures related to customer service delivery.
  • Ensured that all customer complaints were addressed in a timely fashion.
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
  • Maintained guest privacy and building reputation by keeping information confidential.
  • Trained new concierge staff on best practices and hotel policies.
  • Managed guest check-ins and check-outs, ensuring a seamless experience.

Medical Assistant Extern

MARILYN VEKAZQUEZ
Philadelphia, PA
07.2024 - 08.2024
  • Prepared exam rooms for patient visits by stocking supplies, cleaning and organizing equipment.
  • Assisted in preparing examination rooms for incoming patients.
  • Performed basic lab tests such as urinalysis and blood glucose levels under the supervision of a physician or nurse practitioner.
  • Collected specimens from patients for laboratory testing according to established protocols.
  • Demonstrated excellent customer service skills when interacting with patients, families and healthcare professionals.
  • Demonstrated empathy and understanding when dealing with difficult situations involving patients.
  • Communicated effectively between physicians and other healthcare providers.
  • Assisted physicians with patient care, including taking vital signs and medical histories.
  • Ensured all documents were properly filled out prior to patient leaving office.
  • Assisted with minor office tasks such as photocopying documents or restocking supplies.
  • Greeted patients upon arrival at office, checked them in and out of appointments, collected co-pays if necessary.
  • Provided education on health topics to patients according to their needs.
  • Monitored patient stability by checking vital signs and weight.
  • Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.

Security Guard

DARLINGTON STEVEN
Philadelphia, PA
01.2021 - 01.2024
  • Observed surveillance cameras for any suspicious activity or intruders.
  • Issued visitor badges and access cards to authorized personnel.
  • Administered first aid when necessary in accordance with training guidelines.
  • Responded to alarms, emergencies, and disturbances.
  • Maintained order during special events such as concerts and conferences.
  • Answered questions from the public regarding facility rules and regulations.
  • Completed incident reports regarding violations of policies or procedures.
  • Enforced safety regulations and monitored access control points.

Fast Food Manager

RASHEEDA BAILY
Philadelphia, PA
06.2017 - 09.2020
  • Coordinated with suppliers regarding delivery schedules and pricing issues.
  • Monitored daily operations of the restaurant, including inventory control and ordering supplies.
  • Trained new employees on food preparation, cash handling, and customer service techniques.
  • Assessed employee performance on a regular basis and provided constructive feedback for improvement.
  • Supervised stock levels of kitchen ingredients ensuring freshness of food served.
  • Adhered to company policies and procedures while enforcing them among all employees.
  • Regularly inspected restaurant premises to ensure cleanliness standards were met.
  • Created marketing strategies that promoted business growth and brand recognition.

Education

CCMA - Medical Assisting

National Louis University
Chicago, IL
08-2024

High School Diploma -

Mastery Charter School
Philadelphia, PA
06-2019

Skills

  • Cash Handling
  • Administrative Support
  • Customer Service
  • Training and mentoring
  • Strong interpersonal skills
  • Conflict Resolution
  • Outstanding customer service
  • Strong Work Ethic
  • Telephone Etiquette
  • Hospitality
  • Safety Procedures

Accomplishments

completed Propel America with honors

Timeline

Medical Assistant Extern

MARILYN VEKAZQUEZ
07.2024 - 08.2024

Concierge

Michael Raiker
12.2021 - Current

Security Guard

DARLINGTON STEVEN
01.2021 - 01.2024

Fast Food Manager

RASHEEDA BAILY
06.2017 - 09.2020

CCMA - Medical Assisting

National Louis University

High School Diploma -

Mastery Charter School

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Kaliyah Rogers