Kaliyah Rose
Newnan,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Skilled in scheduling and adept at fostering positive client relations. Recognized for outstanding customer engagement, receiving Employee of the Month twice.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Forever Rolling, LLC
06.2022 - Current
- Manage incoming phone calls and email correspondence
- Maintain inventory of office supplies and placed orders
- Schedule meetings and travel itineraries for executives and their staff
- Coordinate heavy calendar, including setting up meetings and client/staff lunches
- Created a filing system, enter data and complete other clerical tasks
- Reconcile budget, collects and records all receipts for tax purposes
Administrative Assistant
Northside Hospital
02.2022 - 05.2022
- Called patients to confirm scheduled appointments day in advance.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Supported office staff and operational requirements with administrative tasks.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Maintained and updated patient records for accurate, current medical histories.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Customer Service Representative
Horizon Oxygen and Medical Equipment
04.2018 - 10.2020
- Managed high-volume call center operations, responding to over 80 calls daily, ensuring timely and efficient customer support
- Coordinated logistics for equipment delivery and pick-up, liaising with families, caregivers, and medical professionals to facilitate seamless service
- Confirmed insurance eligibility for hospice equipment for hospice equipment provision, contributing to compliance and patient satisfaction
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer requests for products, services, and company information
- Exhibited high energy and professionalism when dealing with clients and staff
- Investigated and resolved customer inquiries and complaints quickly
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Recognized for outstanding performance with Employee of the Month award twice, reflecting exceptional service and dedication to operational excellence
Intern
Heart-to-Heart Hospice
09.2017 - 12.2017
- Delivered critical administrative assistance by managing incoming calls and coordinating visitor check-ins, and ensuring seamless daily operations
- Supported the delivery of therapeutic programs by assisting a music therapist with social support activities, enhancing patient engagement and well-being
- Offered emotional support and companionship to patients by contributing to a caring and comforting hospice environment
Education
Bachelor of Science - Health Science
Stephen F. Austin State University
Nacogdoches, TX12-2017
Skills
- Proofreading
- File Management
- Team Collaboration
- Company policy adherence
- Customer Engagement
- Call center experience
- Scheduling and calendar management
- Spreadsheet Management
- Scheduling appointments
- Expense Tracking
- Meeting planning
- Travel Coordination
Timeline
Administrative Assistant
Forever Rolling, LLC
06.2022 - Current
Administrative Assistant
Northside Hospital
02.2022 - 05.2022
Customer Service Representative
Horizon Oxygen and Medical Equipment
04.2018 - 10.2020
Intern
Heart-to-Heart Hospice
09.2017 - 12.2017
Bachelor of Science - Health Science
Stephen F. Austin State University
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