Kaliyah S. Bonner
Bedford,TX
Summary
Dedicated and focused individual who excels at prioritizing, multi-tasking & following through to achieve goals. Seeking an opportunity within human resources specifically the healthcare industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Scheduler/Medicaid Specialist
Total Care Orthotics And Prosthetics
09.2023 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Managed high caseloads efficiently while maintaining strict attention to detail and prioritizing tasks based on urgency.
- Reduced errors in Medicaid eligibility determinations through thorough case analysis and accurate data entry.
- Reduced claim denials by proactively addressing potential issues prior to submission.
- Optimized data entry processes by utilizing software tools designed specifically for Medicaid billing purposes.
- Managed a high volume of cases while maintaining strict attention to detail and adhering to tight deadlines.
Intern
BSWH Faith Community Health
06.2023 - 08.2023
- Healthy Cities at Oak Gardens-assisting community members on how to improve their high blood pressure
- Faith Community Health (FCH)-updating FCH volunteer and patient list with accurate data for the current year
- Baylor Scott & White Wellness Center-interacting with local DFW luxury hotels for potential sponsorship for the forthcoming Ninth Annual Chef Cookoff event
Front Desk Training Lead
Cooper Street Medical Clinic
06.2022 - 07.2023
- Patient registering and discharging patient's promptly
- Uploading patient data
- Receives, convey, sorts and files medical records
- Insurance Verification
- Cross-train front desk staff and train new hires on all front desk duties (e.g., scheduling appointments, following plan of care options, answering phones, insurance verification, how to send medical records and how follow-up on them, and scanning documents into patient charts)
Call Center Customer Service Representative
Humach LLC
10.2020 - 02.2021
- Company Overview: DMV for New York (WFH)
- Accountable for 1st call resolution while provided a thorough customer service experience
- Navigating callers through the DMV webpage, according to their request
- Cross-trained in three different areas: Scheduling appointments; Vehicle registrations/classifications; High-volume calls
- DMV for New York (WFH)
Front End Cashier and Trainer
Kroger Marketplace
10.2017 - 03.2019
- Visible and actively greeting, engaging and assisting customers
- Provided high-quality service to customers to enhance their experience
- Accurately process transactions from customers and provided cashback, if necessary
- Occasionally helped with self-checkout
- Trained new employee
Education
Bachelors of Health Studies - Specialization in Master's Preparation
Texas Woman's University
Denton, TexasAssociates of Nursing -
Navarro College
Corsicana, TexasSkills
- Public Speaking
- Health and Community Education
- Event/ Intervention Planning
- Implementation
- Evaluation
- Problem-solving skills
- Microsoft Suite
- Answering phones with accuracy and punctuality
- 60 WPM
- Electronic Medical Record Software's: EPIC
- Electronic Medical Record Software's: ECW
- Verifying Medicaid insurance
- Submitting prior authorizations
- Sending/receiving medical records
Extracurricular Activities
Dean's List at Navarro College National Honor Society of Leadership and Success (NSLS)
Communityinvolvementandprofessionaldevelopment
- Faith in Action (FIA) - Baylor Scott & White, 06/01/23 to 8/07/23
- Ninth Annual Chef Cookoff event - Baylor Scott & White Health and Wellness Center, 06/01/23 to 08/07/23
- Healthy Cities - Oak Garden, Dallas, Texas, 06/01/23 to 08/07/23
Certification
BLS/CPR certified
Timeline
Scheduler/Medicaid Specialist
Total Care Orthotics And Prosthetics
09.2023 - Current
Intern
BSWH Faith Community Health
06.2023 - 08.2023
Front Desk Training Lead
Cooper Street Medical Clinic
06.2022 - 07.2023
Call Center Customer Service Representative
Humach LLC
10.2020 - 02.2021
Front End Cashier and Trainer
Kroger Marketplace
10.2017 - 03.2019
Bachelors of Health Studies - Specialization in Master's Preparation
Texas Woman's University
Associates of Nursing -
Navarro College
BLS/CPR certified
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