Kaliyah Stewart
Palm Bay,FL
Summary
Dynamic Patient Care Coordinator at Bright Now! Dental with expertise in claims processing and HIPAA compliance. Proven track record in optimizing appointment flow and enhancing patient satisfaction through effective communication and organizational skills. Recognized for resolving complex billing discrepancies, ensuring financial integrity, and training staff to deliver exceptional service.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Bright Now! Dental
01.2023 - Current
- Coordinated patient scheduling to optimize appointment flow and reduce wait times.
- Managed patient records using dental practice management software for accuracy and compliance.
- Facilitated effective communication between patients, dental professionals, and insurance providers.
- Streamlined patient intake processes, enhancing overall office efficiency and patient satisfaction.
- Trained new staff on patient care protocols and office procedures to ensure consistent service delivery.
- Answered incoming calls, scheduled appointments and filed medical records.
- Managed billing processes to ensure timely and accurate invoicing for clients.
- Reviewed and reconciled discrepancies in billing statements to maintain financial integrity.
- Researched and resolved billing discrepancies to enable accurate billing.
- Reviewed and processed insurance claims, ensuring compliance with company policies and industry regulations.
- Analyzed claim documentation to determine validity and assess potential fraud risks.
- Provided expert advice on complex claim issues, aiding in resolution of high-stakes disputes.
Post Closing Associate
SourcePoint
01.2021 - 01.2023
- Supported project planning by gathering data and preparing reports for team analysis.
- Assisted in coordinating schedules and managing communication between departments effectively.
- Facilitated training sessions for new staff, enhancing onboarding experience and knowledge transfer.
- Contributed to process improvements by identifying inefficiencies and suggesting practical solutions.
- Maintained accurate documentation of processes, ensuring compliance with company standards and regulations.
- Gathered, organized and input information into digital database.
Teacher's Assistant
Wish Upon a Star
01.2020 - 12.2020
- Assisted teachers in lesson planning and classroom management
- Facilitated small group activities to enhance student engagement
- Supported diverse learning needs through individualized attention
- Implemented educational tools and resources to improve learning outcomes
- Monitored student progress and provided feedback to educators
- Collaborated with staff to develop inclusive programs for students
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
Call Center Representative
Radial
07.2019 - 01.2020
- Assisted customers with inquiries and resolved issues effectively.
- Maintained accurate records of customer interactions in CRM system.
- Adapted to new procedures and technologies to enhance service quality.
- Collaborated with team members to improve response times and customer satisfaction.
- Handled high-volume calls while maintaining professionalism and efficiency.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Education
Bachelor of Science in Nursing - Nursing
Arizona College of Nursing
Melbourne, FL08-2027
High School Diploma -
Palm Bay Magnet High School
05-2019
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Insurance practices
- Claims processing
- Database coordination
- Medical data collection
- Registration and scheduling
- Documenting and recording information
- Data collection
- Medical history documentation
- Claims handling and coverage verification
- Insurance verification
- Attention to detail
- Filing and recordkeeping
- Conflict resolution
Timeline
Patient Care Coordinator
Bright Now! Dental
01.2023 - Current
Post Closing Associate
SourcePoint
01.2021 - 01.2023
Teacher's Assistant
Wish Upon a Star
01.2020 - 12.2020
Call Center Representative
Radial
07.2019 - 01.2020
Bachelor of Science in Nursing - Nursing
Arizona College of Nursing
High School Diploma -
Palm Bay Magnet High School