Summary
Overview
Work History
Education
Skills
Timeline
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Kaliyah Ware

Cleveland,TN

Summary

Passionate Caseworker with strong organizational skills, expertise in claims, data confidentiality, client education and experience working with culturally diverse children and their families.

Overview

6
6
years of professional experience

Work History

Case Worker 2

State of Tennessee
11.2020 - 05.2021
  • Maintained high level of client confidentiality, following strict guidelines, and recommendations.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Monitored case progress for timely completion and compliance with applicable regulations.
  • Filed insurance claims for all children under my caseload
  • Collected, arranged, and input information into database system.
  • Conducted home visits to assess living environment and provided appropriate referrals.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
  • Provided crisis intervention and case management services to child, family and legal guardians.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Participated in court proceedings to testify
  • Addressed inappropriate behaviors and/or actions with clients, service providers, resource parents, etc
  • Conducted intake interviews with individuals reporting suspected child abuse or neglect
  • Conducted home visits to assess the home environment and provide support.
  • Developed and implemented individualized treatment plans for parents.

Technical Support & Sales Rep

Asurion
09.2019 - 06.2020
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Provided technical expertise on inbound and outbound calls using multiple lines
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Collected, arranged, and input information into database system.
  • Translated complex technical issues into digestible language for non-technical users.
  • Managed high levels of call flow and responded to technical support needs.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Followed up with customers on unresolved issues.
  • Upsell to promote additional services and with products that promote program loyalty
  • Build rapport with the customer and provide quality results in an efficient manner
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Navigated through multiple software programs, windows, applications, and search engines
  • Provided excellent customer service for customers by answering questions and diffusing frustrations
  • Verified client information by analyzing existing evidence on file.

Internship: Children's Case Worker

Domestic Violence & Sexual Assault Center
07.2018 - 12.2018
  • Answered calls for the DV&SA hotline
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Maintained confidential case records to prepare reports
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Administered assessments to identify clients' needs and establish treatment plans.
  • Assisted in crisis counseling and intervention services to clients in emergency situations.
  • Implemented community outreach programs to promote mental health awareness.
  • Evaluated clients' social, emotional and psychological needs to create treatment plans.
  • Facilitated group therapy sessions to help clients develop coping skills and improve communication.

Undergraduate Admissions/ Administrator

Middle Tennessee State University
08.2015 - 01.2018
  • Completed daily tasks that consisted of faxing, running errands, and answering the phone.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Recorded important documents using Microsoft software
  • Coordinated meetings with Enrollment Coordinators and Prospect students and families
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Interacted with current/ incoming & prospect students by phone, email, or in-person to provide information.
  • Collected, arranged, and input information into database system.

Education

Bachelor of Science - Childhood Development And Family Studies

Middle Tennessee State University
Murfreesboro, TN
12.2018

Skills

  • Customer Service
  • Issue Identification and Resolution
  • Records
  • Regulations and Policies
  • Case Information Confidentiality
  • Family Reunification Specialist
  • Medicare and Medicaid Applications
  • Client Advocacy
  • Administrative Management
  • Case Documentation
  • Data Entry
  • Paperwork Processing
  • Account Updating
  • Office Administration
  • Scheduling
  • MS Office
  • Attention to Detail
  • Technical Support
  • Meeting Planning
  • Documentation Review
  • Claims
  • Insurance Coverage Verification

Timeline

Case Worker 2

State of Tennessee
11.2020 - 05.2021

Technical Support & Sales Rep

Asurion
09.2019 - 06.2020

Internship: Children's Case Worker

Domestic Violence & Sexual Assault Center
07.2018 - 12.2018

Undergraduate Admissions/ Administrator

Middle Tennessee State University
08.2015 - 01.2018

Bachelor of Science - Childhood Development And Family Studies

Middle Tennessee State University

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Kaliyah Ware