Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaliyah Wise

Prattville,United States

Summary

Flexible and resourceful material handler skilled in assembly production and machine operation. A professional call center customer service representative is committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergencies with patience and tact. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

Overview

5
5
years of professional experience

Work History

Material Handler (Summer Help)

Hyundai Motor Manufacturing
05.2019 - 11.2020
  • Coordinated daily work strategies, following oral and written instructions to move properly and ship products.
  • Enhanced production efficiency by streamlining assembly processes and implementing time-saving techniques.
  • Collaborated with team members to troubleshoot equipment issues, reducing downtime and maintaining productivity.
  • Provided feedback on production processes for continuous improvement initiatives, leading to increased overall efficiency.
  • Participated in cross-training initiatives to expand skillset and enhance overall team performance, increasing adaptability within the workplace.
  • Used hand-held scanners and physical logs to accurately track item movements
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Rotated shifts as needed

Cashier

TJ Max
11.2020 - 08.2021
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Assisted with purchases, locating items and signing up for rewards programs
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels
  • Wrapped items and bagged purchases properly to prevent merchandise breakage
  • Operated cash register, collected payments and provided accurate change
  • Helped customers find specific products, answered questions and offered product advice
  • Learned roles of other departments to provide coverage and keep store operational.

Clothing Merchandiser/Cashier

Costco Wholesale Corp
01.2022 - 01.2023


  • Stock and straighten merchandise for sale in the warehouse
  • Clears and cleans aisles, Aligns products, collect and return stray items, stocks and maintain products
  • Communicate with supervisors and managers to determine a merchandising plan
  • Stock cases on shelves
  • Set up and assemble display models
  • Provides prompt and courteous member service.

Customer Service Representative Remote Customer

CVS Aetna
11.2023 - Current


  • Answer in/outbound calls while directing customers to the correct department.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering client inquiries.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Stanhope Elmore High School
Millbrook, AL
05.2019

Skills

  • Proficient in Microsoft
  • Active Listening
  • Data Entry
  • Call documentation
  • Salesforce
  • Efficient and detailed oriented
  • Email support
  • Product and service knowledge
  • Creative problem solving
  • Technical Support
  • Customer Assistance
  • CRM software proficiency

Timeline

Customer Service Representative Remote Customer

CVS Aetna
11.2023 - Current

Clothing Merchandiser/Cashier

Costco Wholesale Corp
01.2022 - 01.2023

Cashier

TJ Max
11.2020 - 08.2021

Material Handler (Summer Help)

Hyundai Motor Manufacturing
05.2019 - 11.2020

High School Diploma -

Stanhope Elmore High School

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Kaliyah Wise