Kalkidan Lemma
Alexandria,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Concierge
JW Marriott Washington, DC
District of Colombia, DC
01.2017 - Current
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Built and maintained productive relationships with employees.
- Answered guest questions regarding local area, facilities and amenities.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Receptionist
8101 Connecticut Ave
Chevy Chase, MD
02.2021 - 01.2022
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted and directed visitors to appropriate personnel and answered average calls and emails daily.
- Reported suspicious individuals to supervisor.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Performed data entry tasks into various computer systems accurately and promptly.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Greeted customers, answered general questions and directed to appropriate locations.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Greeted visitors and provided them with assistance.
- Scheduled and confirmed appointments.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Collaborated with others to discuss new opportunities.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Wakefield High School
Arlington, VA06-2013
Some College (No Degree) - Information Technology
Northern Virginia Community College
Annandale, VASkills
- Administrative Support
- Customer Service
- Training and Mentoring
- Dining Reservations
- Guest Services
- Safety Procedures
Certification
- AWS Cloud practitioner
Timeline
Receptionist
8101 Connecticut Ave
02.2021 - 01.2022
Concierge
JW Marriott Washington, DC
01.2017 - Current
High School Diploma -
Wakefield High School
Some College (No Degree) - Information Technology
Northern Virginia Community College