Kalkidan Tessfaye
Missouri City,TX
Summary
Hello My name is Kalkidan Tessfaye and I am a college student from Ethiopia. I am motivated and ambitious with a passion for learning and a drive for excellence. Known for my strong work ethic, adaptability, and ability to collaborate effectively in team settings. With a keen eye for detail and a proactive approach to problem-solving, I am committed to achieving academic and professional success. Eager to leverage my academic achievements, extracurricular involvement, and internship experiences to contribute positively to dynamic work environments and make a meaningful impact.
Overview
8
8
years of professional experience
Work History
Customer Service
Home Depot
01.2025 - 12.2025
- Take orders, calculate charges, and process billing or payments. Review customer accounts and make changes, if necessary.
- Listen to customers' questions and concerns and provide answers or responses
- Boosted membership retention through attentive customer service and personalized interactions.
- Conducted customer service training sessions for new team members.
- Provided excellent customer service to exceed customer expectations.
- Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance
- Exceeded sales goals through exceptional customer service and product knowledge.
Server
Sabo Suya
03.2024 - 08.2025
- Provided exceptional customer service, ensuring guest satisfaction through attentive and prompt service.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery to tables.
- Managed cash register operations, accurately processing transactions and handling payments efficiently.
- Assisted in training new servers on restaurant policies, menu items, and customer interaction techniques.
- Adapted quickly to changes in menu or specials, effectively communicating updates to customers.
- Handled customer inquiries and complaints professionally, resolving issues to enhance dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Picker
Amazon
08.2023 - 01.2024
- Utilized RF scanners to scan products accurately and efficiently.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Followed safety protocols at all times when handling heavy equipment such as forklifts, pallet jacks and hand trucks.
- Loaded, unloaded materials onto, off of delivery vehicles using pallet jacks or other material handling equipment.
- Reported any damaged or defective items immediately to supervisor for further investigation.
- Adhered strictly to safety regulations when operating machinery or working near hazardous materials.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Confirmed items picked for orders by keying codes into system.
- Kept products separated, organized and in good rotation to meet customer order specifications.
- Labeled boxes and placed in outbound collection areas.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
Inspector
Geo test engineering
10.2022 - 08.2023
- Conducted detailed inspections of different soil types and machinery to ensure they were in compliance with safety regulations.
- Performed regular maintenance checks on production lines to identify any issues needing repair or replacement.
- Classify and inspect soil
- Compiled reports outlining findings from each inspection performed.
- Developed comprehensive checklists for use during inspections to ensure nothing was missed.
- Documented all inspection results accurately in accordance with established guidelines.
Cashier
Whataburger
06.2018 - 09.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining store cleanliness and organization to enhance customer experience.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth daily operations during peak hours.
Education
Associate of Science - Medicine (Pre-Medicine)
HCC
Stafford, TXSkills
- Excellent customer service skills
- Flexible Schedule
- Teamwork and Collaboration
- Fluent in Amharic language
- Customer service abilities
- Soil inspection
- Data analysis
- Customer service
- Cash handling
- Order processing
- Inventory management
- Machinery operation
- Dependable and responsible
- Multitasking
- Computer skills
- Safe food handling
Education and Training
true
Timeline
Customer Service
Home Depot
01.2025 - 12.2025
Server
Sabo Suya
03.2024 - 08.2025
Picker
Amazon
08.2023 - 01.2024
Inspector
Geo test engineering
10.2022 - 08.2023
Cashier
Whataburger
06.2018 - 09.2020
Associate of Science - Medicine (Pre-Medicine)
HCC