Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Timeline
Generic

KALLA NAGA SUNIL

Summary

To obtain a challenging role as a Content Management Analyst where I can utilize my skills and experience to support Accenture's sales pursuits and deliver high-quality content.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Associate

Wipro Technologies
08.2022 - Current
  • Reviewed and evaluated user-generated content, ensuring compliance with established guidelines and policies
  • Maintained a high level of accuracy and efficiency in content moderation, adhering to strict quality standards
  • Collaborated with internal teams to provide feedback and suggestions for improving content moderation processes
  • Stayed updated on industry trends and best practices in content moderation and compliance.

E-Support Officer

24-7 Intouch India Private Limited
04.2022 - 05.2022
  • Responded promptly and professionally to customer inquiries via phone, email, and live chat, ensuring a high level of customer satisfaction
  • Assisted customers in troubleshooting issues, providing technical support, and resolving complaints effectively and efficiently
  • Maintained accurate customer records, including updating contact information, order details, and service requests
  • Collaborated with cross-functional teams to escalate and resolve complex customer issues.

Graduate Apprentice

Airports Authority of India
04.2019 - 03.2020
  • Participated in the installation and commissioning of new equipment and systems, and conducted testing to ensure proper functioning
  • Developed and maintained detailed documentation of equipment and systems, including schematics, manuals, and technical specifications
  • Assisted in the development of safety protocols and procedures, and participated in safety inspections and audits
  • Worked collaboratively with other team members to develop solutions for technical challenges, and presented findings and recommendations to senior management.

Service Advisor

Varun Motors Pvt Ltd
01.2018 - 03.2019
  • Interacted with customers to understand their technical service needs and provided expert guidance on appropriate services to ensure optimal vehicle performance and safety
  • Coordinated with the workshop team to ensure timely and efficient service delivery, and ensured that all service requests were processed in a timely and accurate manner

Education

Bachelor of Technology - Mechanical Engineering

V R Siddhartha Engineering College
04.2016

Skills

  • Content quality review and assurance
  • Content management tool development and improvement
  • Research and analysis
  • Communication and stakeholder management
  • Proficient in MS Office and Google Suite
  • Familiarity with technical terminology and concepts

Certification

Salesforce Certified Associate

Disclaimer

I hereby declare that all the information furnished above is true to the best of my knowledge.

Timeline

Senior Associate

Wipro Technologies
08.2022 - Current

E-Support Officer

24-7 Intouch India Private Limited
04.2022 - 05.2022

Graduate Apprentice

Airports Authority of India
04.2019 - 03.2020

Service Advisor

Varun Motors Pvt Ltd
01.2018 - 03.2019

Bachelor of Technology - Mechanical Engineering

V R Siddhartha Engineering College

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