Kallea Whitney-blair
Boston,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Motor Vehicle Operator
Fort Devens
05.2024 - Current
- Improved customer satisfaction by providing timely and efficient transportation services.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Ensured proper documentation for all transported goods, minimizing potential discrepancies or losses.
- Conducted vehicle inventory audits regularly to ensure accurate record keeping for transport items.
- Enhanced vehicle safety by conducting regular inspections and maintenance checks.
- Operated different types of vehicles and equipment in varied terrain and conditions.
- Maintained accurate records of mileage, routes, and deliveries for improved tracking and reporting purposes.
- Assisted in training new hires on company policies, procedures, and safe driving techniques.
- Upheld a clean driving record by following all safety guidelines while operating vehicles.
- Managed loading, unloading and safety of all personnel, cargo and equipment.
Specialist (88M)
Army reserves
09.2021 - Current
- As a Motor Transport Operator, I play an important part of the Army's transportation logistics team
- I supervise and operate wheeled vehicles over all types of terrain to safely transport cargo, troops, and provide advanced mobility on all missions
- I manage loading, unloading, and report any vehicle problems or damage.
- I Address issues and give manual reports
- Conduct periodic inventories
- Inspected items for overall quality
- Preformed Minor maintenance of equipment
Operations team member
Lifetime Fitness
03.2020 - 04.2023
- Ensuring the club space is clean and up to Lifetimes standards of presentation
- Daily maintenance tasks, maintain indoor and outdoor cleanliness, washes and folds towels, stock supplies, clean, and responds to member inquiries regarding services, products, policies, and procedures.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Assisted in the development of training materials for new team members, ensuring efficient onboarding.
- Managed inventory levels for optimal performance, reducing waste and improving stock turnover.
- Resolved customer issues promptly, maintaining a high level of satisfaction and loyalty.
- Collaborated with cross-functional teams to address operational challenges and improve overall efficiency.
- Maintained accurate records of daily operations, facilitating effective decision-making processes.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
Collection Specialist
First Financial Resources
10.2022 - 04.2023
- Improved client relations by effectively managing collection calls and addressing customer concerns.
- Streamlined the collections process for increased efficiency through regular review and updating of procedures.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Collaborated with cross-functional teams to identify areas for process improvement within the collections department.
- Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.
- Administrative Duties
- Make Outgoing Calls as Needed.
Waitress
Shillman house(2life)
06.2018 - 07.2019
- Work with elderly- many with mental illnesses, Take orders, waiting tables and bussing
- Organization of kitchen and dining room, time sensitive tasks.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Cashier
Liberty's famous pizza
09.2017 - 05.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Certification - Electronic Health Records
MedCertify
06.2024
Certification - Medical Administrative Assistant
Medcertify
06.2024
Certification - Doctors Management HIPAA Ominous & OSHA Training
Medcertify
06.2024
High School Diploma -
Framingham High School
08.2020
Skills
- Machinery Maintenance
- Customer service
- Attention to detail
- Creative thinking
- Time management
- Critical thinking
- Decision making
- Commercial driver's license
- Time management expertise
- Multitasking Abilities
- Problem-solving abilities
- Call center experience
- Documentation and Recordkeeping
Timeline
Motor Vehicle Operator
Fort Devens
05.2024 - Current
Collection Specialist
First Financial Resources
10.2022 - 04.2023
Specialist (88M)
Army reserves
09.2021 - Current
Operations team member
Lifetime Fitness
03.2020 - 04.2023
Waitress
Shillman house(2life)
06.2018 - 07.2019
Cashier
Liberty's famous pizza
09.2017 - 05.2018
Certification - Electronic Health Records
MedCertify
Certification - Medical Administrative Assistant
Medcertify
Certification - Doctors Management HIPAA Ominous & OSHA Training
Medcertify
High School Diploma -
Framingham High School
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