Kallee Dzuro
Medford,Oregon
Summary
(ORGANIZED, SELF-MOTIVATED INDIVIDUAL WITH STRONG SKILLS IN CUSTOMER SERVICE AND LEADERSHIP. SEEKING A POSITION WHERE I CAN UTILIZE MY HOSPITALITY SKILLS TO BETTER CUSTOMER RESOLUTION AND SATISFACTION.)
Overview
9
9
years of professional experience
Work History
Home Health Aide
DHS - Aging And People With Disabilities
2022.11 - Current
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Followed nutritional plans to prepare optimal meals.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Bartender
Breeze Daiquiri Bar
1 2021 - 1 2023
- Verifying the identification and age of customers, preparing and serving alcoholic beverages, accepting payment from customers, extremely fast-paced bar
- Large cash and credit card transactions
- Bringing a fun happy light to the bar! Ability to deal professionally, courteously and tactfully with the public and coworkers.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Breakfast Server
Hilton Garden Inn Hotel
2023.10 - 2024.06
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Improved guest comfort and satisfaction through personalized service and support.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Worked closely with the host staff to accommodate special seating requests or large parties.
Cocktail Waitress/Bartender
Bj's Restaurant & Brewhouse
2017.01 - 2022.01
- Skilled in beverage knowledge, cocktail mixing, bar maintenance and standards
- Understanding of unique and complementary flavor pairings
- Revenue-generating suggestions
- Preparing alcoholic or non-alcoholic beverages for bar and patrons
- Fast-paced cocktail area
- Trainer
- High volume food and drink orders
- Maintaining a safe and clean environment for my team members and guests.
- Assisted with bartending duties during high-volume shifts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Checked identification for minimum age for sale of alcoholic beverages.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
Black Angus Steak House
2016.01 - 2019.01
- Consistency is what transforms average into excellence is what I was taught as a host moving all the way up to MOD here
- Strong communication skills, including listening skills and ability to take food and beverage orders and fill those orders correctly
- Working knowledge of and comply with all departmental policies/service procedures/standards.
Bartender
Loews Hotel Rooftop Bar
2017.01 - 2018.01
- Prioritizing and ensuring that the guests are all taken care of and satisfied with their memorable, knowledgeable in big catering events for business, celebrities, weddings
- Specializing in food and alcohol knowledge from different companies
- Creating monthly cocktails for guests
- 5 Star Service.
Education
High School Diploma -
Royal Sunset Highschool
Hayward, CA 2017.01 - 2017.06
Skills
Oregon Food handlers & OLCC Certification
References
- Rachel Chen, 510-928-0389, Operations Manager
- Raul Ortega, 702-849-7509, Executive Kitchen Manager
Timeline
Breakfast Server
Hilton Garden Inn Hotel
2023.10 - 2024.06
Home Health Aide
DHS - Aging And People With Disabilities
2022.11 - Current
Cocktail Waitress/Bartender
Bj's Restaurant & Brewhouse
2017.01 - 2022.01
High School Diploma -
Royal Sunset Highschool
2017.01 - 2017.06
Bartender
Loews Hotel Rooftop Bar
2017.01 - 2018.01
Black Angus Steak House
2016.01 - 2019.01
Bartender
Breeze Daiquiri Bar
1 2021 - 1 2023
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