Kallee Dzuro
Medford,Oregon
Summary
(ORGANIZED, SELF-MOTIVATED INDIVIDUAL WITH STRONG SKILLS IN CUSTOMER SERVICE AND LEADERSHIP. SEEKING A POSITION WHERE I CAN UTILIZE MY HOSPITALITY SKILLS TO BETTER CUSTOMER RESOLUTION AND SATISFACTION.)
Overview
9
9
years of professional experience
Work History
Home Health Aide
DHS - Aging And People With Disabilities
11.2022 - Current
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Followed nutritional plans to prepare optimal meals.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Bartender
Breeze Daiquiri Bar
1 2021 - 1 2023
- Verifying the identification and age of customers, preparing and serving alcoholic beverages, accepting payment from customers, extremely fast-paced bar
- Large cash and credit card transactions
- Bringing a fun happy light to the bar! Ability to deal professionally, courteously and tactfully with the public and coworkers.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Breakfast Server
Hilton Garden Inn Hotel
10.2023 - 06.2024
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Improved guest comfort and satisfaction through personalized service and support.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Worked closely with the host staff to accommodate special seating requests or large parties.
Cocktail Waitress/Bartender
Bj's Restaurant & Brewhouse
01.2017 - 01.2022
- Skilled in beverage knowledge, cocktail mixing, bar maintenance and standards
- Understanding of unique and complementary flavor pairings
- Revenue-generating suggestions
- Preparing alcoholic or non-alcoholic beverages for bar and patrons
- Fast-paced cocktail area
- Trainer
- High volume food and drink orders
- Maintaining a safe and clean environment for my team members and guests.
- Assisted with bartending duties during high-volume shifts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Checked identification for minimum age for sale of alcoholic beverages.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
Black Angus Steak House
01.2016 - 01.2019
- Consistency is what transforms average into excellence is what I was taught as a host moving all the way up to MOD here
- Strong communication skills, including listening skills and ability to take food and beverage orders and fill those orders correctly
- Working knowledge of and comply with all departmental policies/service procedures/standards.
Bartender
Loews Hotel Rooftop Bar
01.2017 - 01.2018
- Prioritizing and ensuring that the guests are all taken care of and satisfied with their memorable, knowledgeable in big catering events for business, celebrities, weddings
- Specializing in food and alcohol knowledge from different companies
- Creating monthly cocktails for guests
- 5 Star Service.
Education
High School Diploma -
Royal Sunset Highschool
Hayward, CA 01.2017 - 06.2017
Skills
Oregon Food handlers & OLCC Certification
Nevada Food handlers & TAM Card
First aid and safety
Care Plan Management
Medication Administration
Medication organization
Dressing assistance
Home Health Aide (HHA)
Self Motivation
Payment Processing
Liquor, beer, and wine knowledge
Menu Memorization
Customer Service
Cleanliness and hygiene
Food Running
Responsible Alcohol Service
References
- Rachel Chen, 510-928-0389, Operations Manager
- Raul Ortega, 702-849-7509, Executive Kitchen Manager
Timeline
Breakfast Server
Hilton Garden Inn Hotel
10.2023 - 06.2024
Home Health Aide
DHS - Aging And People With Disabilities
11.2022 - Current
Cocktail Waitress/Bartender
Bj's Restaurant & Brewhouse
01.2017 - 01.2022
High School Diploma -
Royal Sunset Highschool
01.2017 - 06.2017
Bartender
Loews Hotel Rooftop Bar
01.2017 - 01.2018
Black Angus Steak House
01.2016 - 01.2019
Bartender
Breeze Daiquiri Bar
1 2021 - 1 2023