KALLEN MILLER
IT Support Specialist
Comanche,OK
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Locke Supply
Duncan, OK
12.2019 - 11.2022
- Supervised team of 3 while providing clear objectives and consistent, performance-oriented policies.
- Outpaced weekly performance targets by tracking daily results and quickly correcting deficiencies.
- Managed daily workloads by organizing effective schedules and delegating tasks.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Mentored team members to enhance professional development and accountability in workplace
Store Clerk
Fastenal
Duncan, OK
07.2019 - 10.2019
- Maintained customer satisfaction by quickly resolving issues with expert assistance.
- Overcame customer objections using powerful product demonstrations.
- Prepared 50% of merchandise for purchase or rental.
- Improved companies relationship by insuring highest quality customer service experience.
- Processed returns and handled exchanges quickly to provide positive store experiences
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels
Data Entry Expert
Adeptus Health
Irving, TX
04.2017 - 10.2017
- Verified data accuracy by consistently reconciling work with documentation.
- Maintained accuracy while entering 75% of volume data into designated fields.
- Safeguarded data accessibility through effective file management and organization.
- Analyzed data to determine companies continued relationship
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies
- Followed established procedures to enter and process data correctly
Education
Associate of Business Administration - Golf Complex Operation & Business Management - Business Operations
Golf Academy of America, Dallas, Tx
Farmers Branch, TX08.2016
Diploma -
Comanche High School
Comanche, OK07.2009
Skills
- A Certification
- Microsoft Office Suite
- Basic Computer Science knowledge
- Attention to detail
- Problem solving
- Software troubleshooting
- Written and verbal communication
- Knowledge of IT service management software
- Analytical thinking
- Multitasking
- Customer Communication and Empathy
- Operating system management
Accomplishments
- A+ Certification
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recipient of individual and departmental awards for providing stellar client service.
Certification
- A+
- Photography
Timeline
Assistant Manager
Locke Supply
12.2019 - 11.2022
Store Clerk
Fastenal
07.2019 - 10.2019
Data Entry Expert
Adeptus Health
04.2017 - 10.2017
Associate of Business Administration - Golf Complex Operation & Business Management - Business Operations
Golf Academy of America, Dallas, Tx
Diploma -
Comanche High School
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