Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kalley Miller-Donaldson

Kalley Miller-Donaldson

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Supportive Guest Services Trainer with detailed knowledge of industry practices and skill to provide long-term success for companies. Trained in Web Rez Pro/Navis use and negotiation. Known for goal-oriented mindset and friendly professionalism.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Guest Services Trainer

Hallmark Resort Inc.
01.2015 - Current
  • Trained and mentored 20 new personnel hired to fulfill various roles.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in multiple employee promotion opportunities.
  • Created and oversaw Heroic Hospitality training programs for customer service operations.
  • Overseen Front Desk and solved any guest service challenges that arose.
  • Completed Arrival and Departures.
  • Money Management

Reservations Agent/Supervisor in Training

Hallmark Resort Inc.
01.2015 - Current
  • Worked closely with fellow team members to support on-time vessel departures.
  • Assisted in supervision of Guest Service Agents as directed.
  • Assisted guests in person and on phone with information about our resort and services.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Captured reservations on computer-based reservations system.
  • Group Reservations

Certified Nurses Assistant

Seneca Hospital
12.2008 - 10.2014
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Transported patients between rooms and appointments or testing locations.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Specialized in Post Mortem Care, and final preparation with family.

Education

Associate of Arts - Liberal Arts And General Studies

Feather River College
Quincy, CA
06.2015

Skills

  • Self-Motivated
  • Active Listening
  • Flexible and Adaptable
  • Analytical and Critical Thinking
  • Data Entry
  • Organization and Time Management
  • Attention to Detail
  • Problem-Solving
  • Multitasking Abilities
  • Decision-Making

Certification

  • Operational Technologies and Services, Navis - Current

Timeline

Guest Services Trainer

Hallmark Resort Inc.
01.2015 - Current

Reservations Agent/Supervisor in Training

Hallmark Resort Inc.
01.2015 - Current

Certified Nurses Assistant

Seneca Hospital
12.2008 - 10.2014

Associate of Arts - Liberal Arts And General Studies

Feather River College

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Kalley Miller-Donaldson