Summary
Overview
Work History
Education
Skills
Timeline
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Kalli Conover

Fort Worth,TX

Summary

Proven in delivering exceptional customer service and enhancing team collaboration, I excelled at Riscky’s Barbecue by adeptly managing high-pressure situations and significantly improving guest satisfaction. Skilled in multitasking and effective communication, I consistently ensured seamless dining experiences, demonstrating a strong blend of detail orientation and guest engagement abilities.

Overview

16
16
years of professional experience

Work History

Host/Server/Expo

Riscky’s Barbecue
03.2017 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming atmosphere.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Cashier/Server

Original Market Diner
10.2015 - 10.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Server

Campesinos Cafe
12.2014 - 12.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Assistant Manager

Sonic Drive In
05.2008 - 09.2011
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.

Education

Cake Decorating

Hope Center
Fort Worth, TX
09.2014

Data Entry

Treasure Lake Job Corps
Indiahoma, OK
05.2005

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Detail Oriented
  • Professional Appearance
  • Table Assignment Coordination
  • Reservation coordination
  • Up-selling techniques
  • Effective Multitasking
  • Greeting guests
  • Customer service expertise
  • Phone Etiquette
  • Food safety understanding
  • Food Running
  • Table Bussing
  • Guest Seating
  • Guest Engagement

Timeline

Host/Server/Expo

Riscky’s Barbecue
03.2017 - Current

Cashier/Server

Original Market Diner
10.2015 - 10.2016

Server

Campesinos Cafe
12.2014 - 12.2015

Assistant Manager

Sonic Drive In
05.2008 - 09.2011

Cake Decorating

Hope Center

Data Entry

Treasure Lake Job Corps

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Kalli Conover