Kalli Greeman
Shakopee,MN
Summary
Currently was a assistant account manger but has been trained in for an account manger. No availabilities with most current employer.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Assistant Account Manger
Allied Universal Security Services
07.2021 - 01.2023
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Anticipated clients' needs by staying in touch on regular basis.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Communicated professionally with colleagues, freelancers and clients.
- Maintained payroll information by calculating, collecting and entering data.
- Processed new hire paperwork and documents.
- Company policy driving tests
- interviews
- hire/fire
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Completed daily logs for management review.
- Created schedules
- fingerprints
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Shift Lead
Hyder Investment
02.2016 - 02.2022
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Tracked receipts, employee hours and inventory movements.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Completed performance valuations to identify weakness and develop improvement strategies.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Regulated pricing, inventory count and supply during shift hours.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Evaluated employee performance and coached and trained to improve weak areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Set overall vision and provided team leadership.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained cash drawer of $90 or more per shift.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
Education
No Degree - Criminal Justice
Rasmussen College
BloomingtonHigh School Diploma -
Minnetonka Senior High School
Minnetonka, MN06.2018
Skills
- Medical Emergency Response
- Administrative Duties
- Accurate Recordkeeping
- Competition Law
- Quarterly Reviews
- Employee Timesheet Processing
- Bookkeeping Procedures
- Maintaining Clean Work Areas
- Correspondence Writing
- Office Supplies and Inventory
- Information Updates
- Employee Evaluation
- Safety and Cleanliness Standards
- Engaging with Diverse Customers
- Time Management
- Cash Handling
- Strong Communication and Interpersonal Skills
- Policy and Procedure Adherence
- Flexible Hours
- Security Practices
- Exceeding Customer Expectations
- Customer Service
- Excellent Written and Verbal Communication
- POS System Operations
- Traffic Calming
- Outlook
- Powerpoint
- Simulation Leadership
- Team Exercises
- Microsoft Access
- Google Drive
- Microsoft Office
- Microsoft Excel
- Video Recordings
- Employee and Visitor Screening
- CCTV Expertise
- Criminal Investigations
- Law Enforcement Collaboration
- CCTV Monitoring
- Team Player
- Security Regulation Enforcement
- Security Team Coordination
- Basic First Aid
- Building Policies and Procedures
- Training Methods
- Live Recording
- Daily Logs
- Emergency Alarm Monitoring
- Staff Meetings
- Crime Prevention
- Personnel Protection
- Client Support
Timeline
Assistant Account Manger
Allied Universal Security Services
07.2021 - 01.2023
Shift Lead
Hyder Investment
02.2016 - 02.2022
No Degree - Criminal Justice
Rasmussen College
High School Diploma -
Minnetonka Senior High School
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