Kalli Holliday
Apple Valley,MN
Summary
A challenging and rewarding career in an industry where my driven work ethic is used to promote the mission of the company, exceed team goals, and to provide exceptional service.
Overview
27
27
years of professional experience
Work History
Patient Representative Coordinator
FAIRVIEW HEALTH
Burnsville, MN
01.2019 - 07.2025
- Greetings and welcomes patient in person
- Collects demographic and insurance information
- Checks in and interviews patients to complete appropriate paperwork
- Directs patient to their appointment or procedure
- May assist in scheduling add-on appointments
- Document any issues and resolutions in electronic medical record
- Resolve claim issues or registration errors on patient accounts
- Uses resources, tools and procedures to complete registration for accounts and in assigned work queues
- Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
- Obtains cost information and explains information to patient if necessary
- Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed
- Screening patients for financial assistance programs
- Assists and counsel’s patient with application process for available financial assistance programs
- Assists patients in completion of request for information forms and submits to appropriate department
- Obtains signatures from patients as needed
- Provide customer service for inbound and outbound telephone calls
- May mentor other staff as needed
- Other duties as assigned
Lead Accounting Payment Supervisor
Central Credit Services
01.2013 - 01.2018
- Lead a team of payment processors responsible for payment processing for the collections department
- Provide training, coaching, and oversight of payment processing functions in accordance with debt collection processes and procedures.
- Create work procedures and audit for compliance, client and company requirements and efficiency
- Process consumer payments, remote check deposit, credit card payments, ACH and wire transactions for collections
- Manage daily communications to/from the various departments
- Assist with monthly and annual close as well as Trust Account reconciliation
- Assist in organizing information needed for internal/external Collection Agency Audits
- Comply with the state and federal regulations governing the Collections Industry
- Participate in Compliance Training annually and as new updates are disseminated through the organization
Payment Processing Specialist/Lead
Integrity Solution Services
Overland Park, KS
01.2008 - 01.2013
- For Collections Company
- Lead a team of payment processors responsible for payment processing
- Provide training, coaching for payment processing team members
- Developed procedures for the business
- Process consumer payments
- Manage daily communications from the various departments
- Assist in organizing information needed for internal/external audits
- Comply with the state and federal regulations governing the Collections Industry
- Participate in Compliance Training annually and as new updates are disseminated through the organization
Part time during Employment
Hornig Companies
Minneapolis, MN
01.2004 - 01.2008
- Oversaw the maintenance of facilities at a townhome community and turnover of properties
- Trained Management on EEO Policies
- Assisted with showing units to prospective new residents
- Responsible for keeping the common areas and grounds including and snow removal
Sr. Collection Agent
CPC
Eden Prairie, MN
01.2006 - 01.2007
- Completed training on Fair Debt Collection Practices, State Laws and Collection Regulations
- Performed Accounts Receivable Management/Debt collection activities
- Participated in call performance sessions with management
- Followed Call Quality Assurance Policies
Data Entry Clerk
Pinnacle Financial Group
Minneapolis, MN
01.1999 - 01.2006
- Payment Processing Specialist for Collections Company
- Trained extensively on Collections Policies and Procedures and regulations governing the industry through onsite training, various internal courses, American Collector’s Association (ACA) materials and mentorship.
- Participated in training for payment processing role
- Performed payment processing in the collection system according to established company guidelines.
- Ensured compliance and confidentiality
Education
Diploma -
Mankato West High School
General Education -
Normandale Community College
Bloomington, MNSkills
- English
- Organizational skills
- Best Practices (Less than 1 year)
- Credit (10 years)
- Collection (10 years)
- Training (10 years)
- Accounting (9 years)
- Customer service (10 years)
- Medical office experience (5 years)
- Billing (5 years)
Accomplishments
- PFG Certificate of appreciation for attitude 2008
- PFG Certificate of appreciation for teamwork 2009
- PFG Top Performer "Teamwork" 2010
Additional Information
- Skills:
- Follow Security and Confidentiality Best Practices
- Working knowledge of Fair Debt Collection Practices Act and Fair Credit Reporting Act
- Ability to work with various departments and levels, both internal and external
- Training and Development of Personnel
- Accurate, reliable and punctual
- HIPPA
- EHR
- Insurance Eligibility
- Answering and transfer calls as well as assist the patient/ customer with any questions they may have
- Copy and Fax machines
- Programs:
- Platinum, Cubs, Artiva, Titanium and Latitude collection software
- MS Excel and Microsoft Office Products
- Direct Check Application
- Billing Tree/ EPP
- Western Union Website
- MoneyGram Website
- Bank applications, scanning, ACH's and wires
- Epic system
- Medical Insurance sites. BCBS, Health Partners, Onesource Ect
- Minnesota Medicaid system
Timeline
Patient Representative Coordinator
FAIRVIEW HEALTH
01.2019 - 07.2025
Lead Accounting Payment Supervisor
Central Credit Services
01.2013 - 01.2018
Payment Processing Specialist/Lead
Integrity Solution Services
01.2008 - 01.2013
Sr. Collection Agent
CPC
01.2006 - 01.2007
Part time during Employment
Hornig Companies
01.2004 - 01.2008
Data Entry Clerk
Pinnacle Financial Group
01.1999 - 01.2006
Diploma -
Mankato West High School
General Education -
Normandale Community College