Kalli Hyde
Bellingham,WA
Summary
Customer-focused operations and project management professional with 5+ years of experience managing complex portfolios, client relationships, cross-functional workflows, and operational initiatives. Proven ability to build trusted client relationships, resolve complex issues, coordinate multiple stakeholders, and improve processes in high-volume environments. Experienced in portfolio management, KPI tracking, vendor coordination, contract administration, and using data-driven insights to support client and business objectives.
Overview
9
9
years of professional experience
Work History
Regional Property Manager & Operations Coordinator
Leo Management
Bellingham, WA
08.2022 - 05.2026
- Managed a portfolio of 127+ residential properties and 6 commercial properties ensuring compliance with local, state, and federal regulations. I personally brought on 67 new properties, and all of the commercial properties.
- Coordinated day-to-day operations across 127+ clients and residents, managing leasing, maintenance, vendors, and contractors, ensuring timely communication and resolution of operational needs.
- Managed 20-25 third-party vendors daily and contractors on projects ranging from $300.00 to $60,000, including project coordination, client and vendor communications, budget management, and completion of unit turns.
- Developed and improved operational processes and SOPs to streamline property transitions, handovers, and ongoing portfolio management.
- Tracked KPIs and operational performance weekly to identify trends, resolve issues, and support business, financial, and client-service objectives.
- Managed lease compliance, management contracts, legal notices, record keeping and documentation, security deposit accounting, property owner monthly statements and disbursements, and financial reconciliations.
- Served as the primary point of contact for complex client and tenant issues, using problem-solving and conflict-resolution skills to resolve operational, financial, and compliance challenges.
- Coordinated capital improvement projects, maintenance activities, mandatory inspections, and vendor relationships from planning through completion.
- Trained and onboarded 3 employees with continual annual training on legal compliance and landlord & tenant laws.
Real Estate Agent & Listing Coordinator
Compass Real Estate - CB&Co Team
Bellingham, WA
01.2020 - 08.2022
- Coordinated communication between clients, escrow officers, title companies, lenders, contractors, and other stakeholders.
- Conducted competitive market analyses and monitored market trends to support data-driven pricing strategies.
- Coordinated 42 listing operations from preparation through launch, including property marketing, documentation, scheduling, and client-facing meetings and communications.
- Managed 8-10 concurrent transactions and deadlines while maintaining accurate documentation and consistent communication. Provided daily client support, and problem resolution throughout the transaction lifecycle.
- Created and maintained property listings, descriptions, marketing materials, and digital content, including hosting informational workshops for new home buyers or sellers.
- Consistently updating our CRM system with current client information, conducting cold calls, coordinated property tours, and hosted open houses.
Patient Care Coordinator
Bellingham Eye Physicians
Bellingham, WA
07.2017 - 12.2019
- Coordinated complex scheduling and served as a primary liaison between patients, ophthalmologists, and optometrists, roughly 30-40 patients per day.
- Secured and managed sensitive patient documentation, upholding stringent HIPAA compliance standards for all data processed; trained 2 new team members on secure handling procedures.
- Coordinated high-volume administrative workflows while balancing competing priorities and time sensitive needs.
- Resolved patient concerns with professionalism, empathy, and effective problem-solving.
- Maintained accurate records and facilitated communication between patients and clinical teams.
Skills
- Operational Management
- Project Coordination
- Process Improvement
- SOP Development
- Workflow Optimization
- KPI Tracking
- Strategic Thinking
- Client Relationship Management
- Customer Advocacy
- Stakeholder Management
- Regulatory Compliance
- Contract Administration
- Documentation Management
- Financial Reporting
- Reconciliation
- Risk & Compliance
- Vendor Management
- Contractor Coordination
- Client Relations
- Conflict Resolution
- Cross-Functional Coordination
- Cross-Functional Leadership
- Budget Preparation & Allocation
- Team Management
- Problem Solving
- Microsoft 365
- Microsoft Teams
- Microsoft Excel
- Microsoft Word
- DocuSign
- Adobe Acrobat
- Google Meet
- Google Workspace
- Slack
- Asana
- Appfolio
- CRM Systems
- Salesforce
- SaaS Platforms
- API Fundamentals
- Property management
- Team building
- Time management
PROFESSIONAL TITLE
Customer Success & Operations Manager
Education & Certifications
- Washington Real Estate License, Rockwell Institute
- Business Development Certification, General Assembly
- Product Management, General Assembly
- Associate Degree, Olympic College, Poulsbo, WA
Timeline
Regional Property Manager & Operations Coordinator
Leo Management
08.2022 - 05.2026
Real Estate Agent & Listing Coordinator
Compass Real Estate - CB&Co Team
01.2020 - 08.2022
Patient Care Coordinator
Bellingham Eye Physicians
07.2017 - 12.2019