Kalli McConville
Minneapolis,MN
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills. Proven track record in team collaboration and inventory management, driving sales and enhancing customer satisfaction. Adept at training staff and optimizing operations, ensuring a seamless experience for clients and boosting overall store performance.
Overview
16
16
years of professional experience
Work History
Server
50's Grill
04.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Took accurate orders and efficiently communicated with kitchen staff.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on menu items and service protocols.
- Adapted to changing customer needs during peak hours effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Assistant Store Manager
David's Bridal
08.2023 - 03.2025
- Managed daily store operations to ensure seamless customer experiences.
- Trained and mentored staff to enhance team performance and service quality.
- Analyzed sales trends to optimize inventory management and product placement.
- Implemented visual merchandising strategies to attract customers and boost sales.
- Collaborated with management on promotional events to drive customer engagement.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Recruiter
Ascendo Resources
01.2022 - 08.2023
- Managed full-cycle recruitment process for diverse roles across various industries.
- Developed and maintained strong relationships with clients to understand staffing needs.
- Utilized applicant tracking systems to streamline candidate management and communication.
- Conducted comprehensive interviews to assess candidate qualifications and fit for company culture.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
Recruiter
Randstad
09.2020 - 01.2023
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Maintained compliance with federal and state employment laws during entire recruitment process.
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
- Implemented sourcing strategies to discover top talent in competitive markets.
- Provided detailed feedback to unsuccessful candidates, contributing to positive company image.
Store Manager
Sephora
10.2019 - 01.2021
- Led team in achieving sales targets through effective training and coaching of staff.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Traveling Manager
Hanesbrands
03.2010 - 09.2019
- Developed and implemented travel policies to optimize operational efficiency across multiple regions.
- Coordinated logistics for international travel, ensuring compliance with company standards and regulations.
- Managed relationships with travel vendors to negotiate contracts and secure favorable rates for the organization.
- Oversaw budget allocation for travel expenses, identifying cost-saving opportunities through strategic planning.
- Trained and mentored team members on best practices for effective travel management and reporting tools.
- Organized team-building activities to strengthen interpersonal relationships among traveling staff members, promoting unity within the group during projects abroad.
Education
Certificate of Technical Studies - Plumbing
Hennepin Technical College
Minneapolis, MN05-2026
Bachelor of Science - Business Administration And Management
Liberty University
Lynchburg, VA01-2018
Associate of Arts - Business
Liberty University
Lynchburg, VA01-2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Order accuracy
- Inventory management
Timeline
Server
50's Grill
04.2025 - Current
Assistant Store Manager
David's Bridal
08.2023 - 03.2025
Recruiter
Ascendo Resources
01.2022 - 08.2023
Recruiter
Randstad
09.2020 - 01.2023
Store Manager
Sephora
10.2019 - 01.2021
Traveling Manager
Hanesbrands
03.2010 - 09.2019
Certificate of Technical Studies - Plumbing
Hennepin Technical College
Bachelor of Science - Business Administration And Management
Liberty University
Associate of Arts - Business
Liberty University