Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kalli Miller

Blackwell,OK

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

ACI
11.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Delivered prompt service to prioritize customer needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Head Housekeeper

Holiday Inn Suites
06.2017 - 06.2018
  • Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
  • Streamlined housekeeping processes for increased efficiency and reduced labor costs.
  • Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Collaborated with front desk personnel to address guest concerns promptly and courteously.
  • Managed laundry sorting, washing, drying, and ironing.
  • Managed scheduling of housekeeping staff, minimizing overtime expenses while maintaining quality service levels.

CNA/CMA

Billings Fairchild Center
10.2012 - 10.2014
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed complex medical records, ensuring confidentiality and accessibility for healthcare providers.
  • Administered medications accurately and safely under physician supervision, reducing the risk of adverse reactions or complications.

Education

High School Diploma -

Blackwell High School
Blackwell, OK
05.2013

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Computer Proficiency
  • Complaint Handling
  • Payment Processing
  • Client Relations
  • Call Center Operations
  • Scheduling
  • Follow-up skills

Timeline

Customer Service Representative

ACI
11.2023 - Current

Head Housekeeper

Holiday Inn Suites
06.2017 - 06.2018

CNA/CMA

Billings Fairchild Center
10.2012 - 10.2014

High School Diploma -

Blackwell High School

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Kalli Miller