Kalli Pollari

Dedicated professional with over 25 years of experience in Customer Service and Customer Relations Management positions, with a call center and sales background. Expert in customer relations, managing accounts, and resolving complaints. Exceptional organizational skills, the ability to build rapport with others, and work as a team player in a deadline-driven environment. Excellent interpersonal communication skills, both oral and written, with a capacity to assist diverse populations with patience and understanding. Excellent problem-solving and critical thinking skills, able to quickly assess the problem, determine a solution, implement the plan, and document lessons learned. 10 years of accounting practices, invoicing, receivables, payables, reviewing aging summaries, reconciling, and account collections. Proficient in Microsoft Office Suite, QuickBooks Online, QuickBooks Desktop, Google Docs, Google Sheets, and Adobe Acrobat; 60 WPM and 9,300 KPH.