Summary
Overview
Work History
Education
Skills
Timeline
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Kalli Rapaport

San Diego,CA

Summary

Experienced professional with a strong background in customer service, client relations, and operations management. Seeking a student services role to utilize and further develop my expertise in a dynamic environment.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

M.J. Bale
03.2023 - 02.2024
  • Demonstrated proficiency in the operation of Point-of-Sale (POS) systems, executing transactions with precision and efficiency.
  • Managed inventory effectively by conducting periodic checks and facilitating stock replenishment to meet customer demand.
  • Exhibited an extensive understanding of products, providing tailored recommendations to clientele and significantly augmenting sales revenue.

Client Services Specialist (Contract)

De Lage Landen
01.2022 - 01.2023
  • Supported the client service desk by effectively managing inquiries, requests, and communication channels via email and telephone, consistently exceeding daily Key Performance Indicators (KPIs).
  • Liaised with both internal and external stakeholders to ensure timely provision of contractual documentation, reports, and maintenance for finance contracts.
  • Exclusively tasked with producing weekly insurance reports for the finance department and third-party insurance provider.

Customer Service Officer

Mastercard
06.2021 - 01.2022
  • Managed all incoming customer inquiries pertaining to issues, complaints, and redemptions within the rewards department, consistently achieving top metrics for customer satisfaction.
  • Upheld strict compliance with the company's security protocols while validating customers' personal information to prevent fraud.
  • Executed an average of 40 daily calls from diverse bank programs across Australia and New Zealand, ensuring prompt resolution of customer inquiries and concerns with each interaction.

Front Desk Coordinator

Wake Up! Hostel
02.2021 - 07.2021
  • Oversaw front desk operations as the primary evening manager, maintaining a welcoming atmosphere for guests while prioritizing safety and security.
  • Directed and supervised guest check-ins/check-outs, ensuring seamless experiences and resolving any issues or concerns with efficiency and professionalism.
  • Produced comprehensive accounting reports, meticulously balanced cash registers, and facilitated guest payments, demonstrating strong organizational and financial management skills.

Data Entry Clerk (Contract)

Estia Health
05.2021 - 06.2021
  • Collaborated directly with the Head of Health, Safety, and Wellbeing to accurately enter and verify mandatory vaccination documentation, meeting productivity targets and maintaining data accuracy.
  • Conducted routine audits of procedures to proactively identify and rectify errors, ensuring compliance with regulations and standards while safeguarding data integrity.

Senior Manager, Program Development

Consero Group
10.2018 - 10.2019
  • Served as the designated program lead for Customer Experience and Contact Center conferencing programs, successfully producing the company's most revenue-successful Contact Center program.
  • Secured delegates through strategic lead generation, cold calling, persuasive pitching, and adept objection handling, resulting in increased event attendance and client satisfaction.
  • Oversaw all on-site logistics and attendee management for three-day and one-day conferences, ensuring seamless event execution and positive attendee experiences.

Education

Diploma of Leadership and Management -

Eve College
Sydney, Australia

Diploma of Project Management -

Greenwich Management College
Sydney, Australia

Bachelor of Arts in Communication Studies: Public Relations concentration; Minor in International Business -

Rollins College
Winter Park, Florida

Skills

  • Microsoft Office Suite & Outlook
  • Google Workplace
  • Salesforce: Pardot & Console
  • LinkedIn Sales Navigator
  • Communication, Empathy, Problem-Solving, Organization

Timeline

Retail Sales Associate

M.J. Bale
03.2023 - 02.2024

Client Services Specialist (Contract)

De Lage Landen
01.2022 - 01.2023

Customer Service Officer

Mastercard
06.2021 - 01.2022

Data Entry Clerk (Contract)

Estia Health
05.2021 - 06.2021

Front Desk Coordinator

Wake Up! Hostel
02.2021 - 07.2021

Senior Manager, Program Development

Consero Group
10.2018 - 10.2019

Diploma of Leadership and Management -

Eve College

Diploma of Project Management -

Greenwich Management College

Bachelor of Arts in Communication Studies: Public Relations concentration; Minor in International Business -

Rollins College

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Kalli Rapaport