Kallie Hillius
Denver,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Proven expertise in customer service and resolving conflicts. Willingness and desire to expand knowledge.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Truck Driver
Old Dominion Freight Line
05.2022 - Current
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures.
- Maintained daily DOT logs.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Demonstrated excellent communication skills, both verbal and written.
Dock Supervisor
Quality Custom Distribution
09.2020 - 05.2022
- Managed teams of 20+
- Performed pre-shift production and safety meetings.
- Implemented loading dock process and productivity improvements.
- Used knowledge of routes to determine loading sequences for 15 daily routes.
- Assessed training needs and developed training programs.
Front Desk Agent
Keystone Lodge & Spa
10.2019 - 09.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Assisted with airline and transportation bookings to and from the lodge.
Travel Agent
AAA Minnesota-Iowa
05.2018 - 10.2019
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with well-researched travel options while maintaining customer satisfaction.
- Followed up with customers to increase customer service with travel plans.
- Collaborated with vendors to host in person events for existing clients and new.
- Developed promotional materials for travel packages to market hot destinations.
- Completed vendor training programs virtually and in person, traveled to conventions and participated in FAM trips.
Picking Team Lead
Nordstrom Fulfillment
08.2015 - 06.2018
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
CTA - Certified Travel Associate - Tourism And Travel
The Travel Institute
Virtual08.2018
High School Diploma -
Thomas Jefferson High School
Cedar Rapids, IA05.2015
Skills
- Sabre GDS
- Marketing
- International and Domestic Travel
- Travel Insurance
- Time Management
- Customer Service and Communication
- GPS and Route Planning
- Double and Triple Trailers Endorsement
- Tanker Endorsement
- Hazardous Materials Endorsement
- DOT Regulations Knowledge
- Commercial Driving
- OSHA Regulations
- Staff Management
Certification
- CTA - Certified Travel Associate
- OSHA 10
- Forklift Certification
- Class A Commercial License
Timeline
Truck Driver
Old Dominion Freight Line
05.2022 - Current
Dock Supervisor
Quality Custom Distribution
09.2020 - 05.2022
Front Desk Agent
Keystone Lodge & Spa
10.2019 - 09.2020
Travel Agent
AAA Minnesota-Iowa
05.2018 - 10.2019
Picking Team Lead
Nordstrom Fulfillment
08.2015 - 06.2018
CTA - Certified Travel Associate - Tourism And Travel
The Travel Institute
High School Diploma -
Thomas Jefferson High School
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