Kallie Randle

• Guided prospective students through enrollment process, ensuring accurate completion of applications.
• Developed personalized education plans to align student goals with available programs.
• Facilitated information sessions and webinars to educate potential students on university offerings.
• Collaborated with academic advisors to streamline enrollment processes and improve student experience.
• Assessed student needs and provided tailored guidance on financial aid options and scholarships.
• Promoted a customer-service oriented approach within the enrollment department, leading to high levels of satisfaction among prospective and current students.
• Collaborated with admissions team members to improve overall departmental performance and reach enrollment goals.
• Updated, entered, and reviewed customer data.

• Evaluated loan applications for creditworthiness and compliance with underwriting guidelines.
• Analyzed financial documents to determine borrower eligibility and risk assessment.
• Collaborated with mortgage brokers to clarify application details and address discrepancies.
• Enhanced underwriting processes by implementing best practices for efficiency and accuracy. Review, analyze and verify auto loans within company guidelines • Maintain confidentiality with sensitive financial and personal information • Assist with
  final analysis, verification and funding of loans based on internal lending guidelines • Establish strong business relationships with Finance Managers •
  Confirm lending decisions • Follow up with loan anomalies and suggest alternate loan accommodations • Utilize Experian Credit Report System • Analyze
  member credit, income and quantify debt‐to‐income ratios • Develop and evaluate loan applications by evaluating applicant information and documentation
  

Improve loan applications and documentation by informing applicant of additional requirements • Reject loans by explaining deficiencies to applicants •
Approve loans by issuing checks or forwarding applications to loan committee • Complete loan contracts by explaining provisions to applicant • Obtaining
signatures and notarizations • Collecting fees • Help customers by answering questions; responding to requests • Maintain member confidence by keeping
loan information confidential • Update job knowledge by participating in educational programs • Reading professional publications • Maintaining personal
networks • Participating in professional organizations • Accomplish bank mission by completing related results as needed • Review loan agreement with
member • Record, remember, verify, and communicate detailed member account information • File IRA documentation and create member folders for
new accounts • Weekly review loan approval files

• Oversaw daily branch operations, ensuring compliance with company policies and procedures.
• Developed and implemented staff training programs to enhance team performance and service quality.

• Analyzed bankruptcy filings to ensure compliance with federal regulations and client requirements.
• Developed comprehensive repayment plans tailored to individual client situations, enhancing financial recovery processes.
• Coordinated communication between clients, creditors, and legal representatives to facilitate smooth bankruptcy proceedings.
• Educated clients on bankruptcy options and potential outcomes, improving understanding and decision-making.
• Review chapter 7 & 13 bankruptcy documents • Review proof of income • Review the bankruptcy file to ensure all default timeframes are met • Perform
  required research on any loan with questionable items • Inform management concerning questionable Proof of Income and Bankruptcy Reports

• Developed strong relationships with clients, enhancing customer satisfaction and loyalty.
• Managed account inquiries, providing efficient resolutions to client concerns.
• Collaborated with cross-functional teams to streamline service delivery processes.
• Trained new representatives on account management protocols and systems usage.
• Negotiated payment arrangements • Maintained credit reports • Processed, updated, and posted payments • Reviewed and updated credit status • Engaged
  in negotiations and arranged payments with third‐party debt collection agencies (Bonneville Collections) • Ordered and prepared payoffs • Organized
  repossessions • Managed multiple phone lines for customer support and assistance • Assisted clients and customers with financial details and loans •
  Renegotiated SST loans • Disbursed, updated and balanced Credit Union accounts with customer accounts • Scheduled and outsourced lost & recovery
  repositions • Obtained loan documents from the intuition database to recovery and collections • Provided payment updates & policy guidance to other
  branches and departments • Organized and processed Federal Form 1099‐C for debt cancelation • Orchestrated settlement pay off agreements and
  negotiated title lean releases with attorney networks and salvage repossession companies • Educated and Trained new Recovery Clerk Specialists • Managed
  a high‐volume workloads within a deadline‐driven environment • Final designation from Federal Credit Union to Debt Collection Agency