Kallie Roberts
Covington,GA
Summary
Highly skilled communicator with a proven ability to excel in collaborative settings. Dedicated to assisting others in reaching their goals and acquiring knowledge. Experienced in both team-based and independent work. Served as a lead CSR for over a year and recently obtained P&C license, transitioning into the role of an account assistant.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Ausband Chapman Insurance
Covington, GA
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Server
Amici Covington
08.2021 - 11.2023
Nanny
03.2020 - 11.2022
Customer Service | Receptionist
Supreme Tanning
09.2018 - 03.2020
Education
High school degree -
Eastside High School
Skills
- I have been complimented on my communication skills and teamwork at every job by bosses, managers and coworkers I love working with people but I also work very good alone as well
- I enjoy helping others reach their goals and learn new things I have recently gotten my P&C license and was moved from a CSR to an account assistant
- Organization
- Complaint handling
- Client education
- Insurance terminology
- Customer service
- Policy review
- Active listening
- Attention to detail
- Decision-making
- Insurance coverage verification
- Data entry
- Critical thinking
- Claims processing
Timeline
Customer Service Representative
Ausband Chapman Insurance
08.2022 - Current
Server
Amici Covington
08.2021 - 11.2023
Nanny
03.2020 - 11.2022
Customer Service | Receptionist
Supreme Tanning
09.2018 - 03.2020
High school degree -
Eastside High School