Kallie McClelland
Maderia Beach,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Property Manager
Airbnb
St Pete Beach, FL
08.2019 - 10.2024
- Greeted guests upon arrival and provided information about the property and local area.
- Organized and maintained a clean, safe, and inviting environment for guests.
- Responded to guest inquiries in a timely manner by phone, email, or text.
- Checked-in guests using online software systems such as Guesty or Hostfully.
- Generated reports to track occupancy rates, revenue, expenses, and other metrics related to hosting.
- Maintained an organized system for tracking bookings, payments, cancellations, reviews.
Sales Representative
Leisure Days Travel
05.2021 - 04.2024
- Provided product knowledge to customers on RV models, features, and pricing.
- Developed sales opportunities by exploring customer needs and providing solutions.
- Maintained a positive attitude in all interactions with customers and colleagues.
- Coordinated with finance department to secure financing for customers.
- Completed paperwork accurately and efficiently for successful closing of deals.
- Responded promptly to customer inquiries via email or phone calls.
- Maintained showroom area cleanliness and organization of inventory.
- Created detailed reports summarizing sales performance data on a daily basis.
- Organized promotional events to increase brand awareness among potential customers.
- Resolved any issues or complaints in a timely manner while maintaining professionalism.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Call Center Sales Representative
Arise Platform
02.2014 - 06.2019
- Answered incoming calls from customers, providing prompt and accurate information.
- Provided product recommendations based on customer needs.
- Researched customer inquiries and provided solutions in a timely manner.
- Processed orders for customers over the phone.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Followed up with customers after purchase or service delivery to ensure satisfaction levels were met.
- Utilized a computer system to track customer accounts and update order information.
- Assisted in training new call center staff members on proper procedures for handling calls and resolving customer issues.
- Handled escalated customer service issues professionally and efficiently.
- Demonstrated excellent listening skills while interacting with customers via telephone or email.
- Assessed customer feedback surveys and made adjustments accordingly.
- Provided technical support when needed regarding product installation, usage, troubleshooting.
Spa Manager
Club Sun
08.2010 - 05.2014
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
- Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems.
- Conducted regular staff meetings to ensure consistency in service delivery.
- Actively recruited and trained qualified professionals for all spa positions.
- Created menus of treatments and packages that were attractive to customers.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
- Maintained high standards of cleanliness throughout the facility while adhering to safety regulations.
- Monitored quality assurance by regularly evaluating products used in treatments and ensuring proper operation of equipment.
- Analyzed financial data to determine areas needing cost reduction or profit improvement.
- Assisted in developing marketing strategies for increasing revenue from existing clients as well as attracting new business.
- Responded quickly to any changes needed within the spa environment due to customer requests or market trends.
- Saved costs, negotiating with suppliers to maintain optimal pricing strategy.
Education
Associate of Arts - Business Administration
Indian River State College
Ft. Pierce, FL05-2011
Skills
- Verbal and written communication
- Time management
- Data entry
- Call center experience
- Problem-solving
- Critical thinking
- Sales techniques
- Appointment scheduling
Affiliations
- International Traveler
- Avid Hiker
- Volunteer
- Beach Clean-ups
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Sales Representative
Leisure Days Travel
05.2021 - 04.2024
Property Manager
Airbnb
08.2019 - 10.2024
Call Center Sales Representative
Arise Platform
02.2014 - 06.2019
Spa Manager
Club Sun
08.2010 - 05.2014
Associate of Arts - Business Administration
Indian River State College
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