Kalliopi Moliotis
Temecula
Summary
Adept at navigating high-stress situations, I significantly enhanced customer loyalty and satisfaction at SoCal Wax Shop through empathetic complaint resolution and efficient dispute management. My expertise in data entry and active listening, coupled with a knack for maintaining inventory and streamlining order processes, resulted in notable operational improvements.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
SoCal Wax Shop
01.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Addressed customer concerns promptly, resolving issues efficiently to maintain high satisfaction ratings.
- Managed inventory levels to ensure timely fulfillment of customer orders and reduced stockouts.
- Enhanced site search functionality for easier product navigation and better user experience.
- Managed seasonal promotions effectively by planning ahead for product availability and adjusting marketing tactics accordingly.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Education
No Degree - Nursing
Mt. San Jacinto College
San Jacinto, CA05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Computer proficiency
- Complaint handling
- Documentation
- Data collection
Accomplishments
- Recommend strategic process improvements to improve operations.
- Improved customer satisfaction by resolving issues in a timely manner.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
- Child and Baby First Aid/CPR/AED Online Only – American Red Cross.
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
Languages
Spanish
Professional Working
Greek
Full Professional
Timeline
Customer Service Representative
SoCal Wax Shop
01.2020 - Current
No Degree - Nursing
Mt. San Jacinto College
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