Kallista Dickerson
Sterling Heights,MI
Summary
Results-driven professional equipped with background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Welcome Associate
United Wholesale Mortgage
11.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance customer satisfaction and streamline service processes.
- Developed training materials that facilitated onboarding and skill development for staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Sales Consultant
FedEx Office
09.2023 - 06.2024
- Labeled packages according to shipping information provided by customers.
- Ensured proper documentation was completed prior to shipping out orders.
- Determined appropriate shipping methods for international deliveries.
- Assisted customers in selecting appropriate printing services for their needs.
- Coordinated the production process from start to finish including layout, design and printing.
- Assisted clients with printing, scanning, faxing, binding, laminating and other office needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Handled credit and debit card payment processing to complete purchasing experience.
Loan Partner
Mortgage Pros
07.2021 - 03.2022
- Assisted Loan Officers with loan origination process and paperwork.
- Provided customer service to borrowers and ensured their questions were answered in a timely manner.
- Researched and verified borrower information, such as income, assets, liabilities, credit history.
- Monitored loan status throughout the entire process from application through closing and funding stages.
- Gathered client debt, credit and income information to determine loan eligibility.
- Informed customers of application deadlines, approvals and denials.
Call Center Representative
Teleperformance USA
10.2019 - 05.2021
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Retail Sales Supervisor
Spencer's Gifts
02.2017 - 07.2019
- Trained new employees on store operations, customer service protocols, merchandise displays and use of point-of-sale systems.
- Developed strategies to increase store profitability by analyzing monthly sales reports and identifying areas for improvement.
- Monitored employee performance and provided feedback to motivate team members to reach their goals.
- Assisted customers in selecting products that met their needs while adhering to company policy regarding pricing, promotions, returns and exchanges.
- Maintained high standards of cleanliness throughout the store including dusting shelves, vacuuming carpets and organizing merchandise displays.
- Created successful plans to maximize profits and reduce loss.
- Counted and balanced registers.
- Mentored newly hired staff in upselling techniques to improve sales.
Education
High School Diploma -
Rochester High School
Rochester Hills, MI05-2016
Skills
- Product and service knowledge
- Consultative Sales
- Persuasive Communication
- Time Management
- Account Reconciliation
- Cold-calling
- Sales Strategies
- Strategic Planning
- Customer Relationship Management
- Sales leadership development
- Multitasking Abilities
- Active listening
Timeline
Welcome Associate
United Wholesale Mortgage
11.2024 - Current
Sales Consultant
FedEx Office
09.2023 - 06.2024
Loan Partner
Mortgage Pros
07.2021 - 03.2022
Call Center Representative
Teleperformance USA
10.2019 - 05.2021
Retail Sales Supervisor
Spencer's Gifts
02.2017 - 07.2019
High School Diploma -
Rochester High School