Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kallista Hergert

Geneva

Summary

I graduated high school then enrolled in Fingerlakes Community College for my first year of college and transferred to Nazareth while maintaining a full-time job. I am hard-working and I enjoy learning new things. My ultimate goal is to become a corporate attorney.

Overview

5
5
years of professional experience

Work History

Direct Support Professional

Mozaic
01.2021 - Current
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.

Maid

Down & Dirty Cleaning
08.2020 - 08.2022
  • Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
  • Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
  • Collaborated with team members to complete large-scale projects in a timely manner, maximizing efficiency.
  • Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
  • Adapted quickly to new cleaning techniques and equipment when introduced, improving overall productivity levels.
  • Demonstrated excellent customer service skills, addressing client concerns promptly and professionally.
  • Enhanced customer satisfaction by providing personalized services based on individual client preferences.

Sales Associate

American Eagle
10.2019 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

Bachelor - Legal Studies

Nazareth University
Rochester, NY

Regents Diploma -

Waterloo High School
Waterloo, NY
06.2021

Skills

  • Completed Legal Research & Writing
  • Completed Intro to Law
  • Completed Criminal Law
  • Client Support
  • Compassionate
  • Client documentation
  • Decision-making support
  • Crisis Management
  • State regulations knowledge

Accomplishments

  • High Honor/Honor Roll throughout high-school
  • Scholarship through Gould’s Pumps.
  • Maintained a GPA of 3.5 for two years

Timeline

Direct Support Professional

Mozaic
01.2021 - Current

Maid

Down & Dirty Cleaning
08.2020 - 08.2022

Sales Associate

American Eagle
10.2019 - 03.2020

Bachelor - Legal Studies

Nazareth University

Regents Diploma -

Waterloo High School

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Kallista Hergert