Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kallista Mason

Splendora,TX

Summary

Dynamic Service Manager at Meineke Car Care Center with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team leadership and problem-solving, I successfully implemented inventory management systems, reducing costs while increasing repeat business through strong relationship building. Committed to delivering exceptional service and fostering a positive work environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Service Manager

Meineke Car Care
01.2017 - Current
  • Led team to achieve operational excellence in service delivery and customer satisfaction.
  • Streamlined workflow processes, reducing service time and improving quality of repairs.
  • Trained and mentored staff on best practices for customer engagement and service techniques.
  • Coordinated with vendors to ensure timely procurement of supplies and equipment for operations.
  • Oversaw daily operations, ensuring compliance with safety standards and company policies.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.

Cashier

Regal Theater
06.2016 - 12.2016
  • Collaborated with team members to improve workflow and enhance customer satisfaction.
  • Executed cash management tasks, ensuring accurate handling of cash drawers and receipts.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Lube Technician

Meineke Car Care
10.2014 - 04.2016
  • Conducted routine oil changes and fluid maintenance for various vehicle types.
  • Inspected vehicles for leaks, wear, and overall performance issues.
  • Collaborated with team members to improve workflow efficiency during busy periods.
  • Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
  • Maintained cleanliness of work area and adhered to safety protocols.

Cashier

Chic-Fil-A
09.2013 - 10.2014
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of work area to ensure a welcoming environment.
  • Greeted customers entering store and responded promptly to customer needs.

Education

High School Diploma -

Spring High School
Spring, TX

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Reliable and responsible
  • Policy and procedure enforcement
  • Relationship building
  • Analytical thinking
  • Customer satisfaction measurement

Certification

Licensed State Inspector

Timeline

Service Manager

Meineke Car Care
01.2017 - Current

Cashier

Regal Theater
06.2016 - 12.2016

Lube Technician

Meineke Car Care
10.2014 - 04.2016

Cashier

Chic-Fil-A
09.2013 - 10.2014

High School Diploma -

Spring High School

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