Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kally Chappell

Albuquerque,NM

Summary

Dynamic professional with proven success at Walmart in customer support and cash management. Recognized for optimizing front-end operations and enhancing team collaboration. Effectively assesses customer needs while maintaining organizational efficiency, contributing to a seamless shopping experience and fostering positive relationships.

Overview

20
20
years of professional experience

Work History

Front End Associate

Walmart
04.2025 - Current
  • Assisted customers in locating products and provided information on features and benefits.
  • Handled routine transactions efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of sales floor to enhance customer experience.
  • Collaborated with team members to ensure timely restocking of merchandise.
  • Learned company policies and procedures to provide accurate support to customers.
  • Adapted quickly to changes in product displays and promotions for effective merchandising.
  • Supported inventory management by conducting regular counts and reporting discrepancies.
  • Engaged with customers to gather feedback and improve service delivery experiences.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collaborated with cross-functional teams to ensure seamless integration of front-end designs with back-end functionality.

Back-Up Scan Coordinator

Sprouts Farmer Market
07.2017 - 08.2018
  • Coordinated daily backup scans to ensure data integrity and accessibility.
  • Implemented efficient scanning processes, reducing turnaround time for document retrieval.
  • Assisted in troubleshooting scanning equipment, ensuring minimal downtime and consistent performance.
  • Maintained accurate records of scanned documents to support compliance and audit requirements.
  • Collaborated with team members to streamline workflow and improve operational efficiency.
  • Trained new staff on scanning protocols and best practices to enhance team effectiveness.
  • Coordinated with other departments to address any issues related to product pricing or inventory levels, facilitating smooth operations throughout the organization.

Executive Assistant, and Title Clerk

Eagle Rider Motorcycle & Scooter Rentals
04.2016 - 12.2016
  • Managed executive calendars, scheduling meetings and appointments to optimize time efficiency.
  • Coordinated travel arrangements, ensuring compliance with budgetary constraints and company policies.
  • Facilitated communication between departments, streamlining information flow and enhancing collaboration.
  • Prepared detailed reports and presentations, supporting strategic decision-making for executive leadership.
  • Organized company events and meetings, overseeing logistics to ensure seamless execution and attendee satisfaction.
  • Maintained confidential files and records, adhering to data protection protocols and organizational standards.
  • Handled confidential and sensitive information with discretion and tact.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
  • Improved document management and accessibility with creation of centralized digital repository.
  • Fostered positive work environment, organizing team-building activities and events.

Office Manager

Anytime Towing
09.2005 - 03.2013
  • Coordinated office operations, enhancing workflow efficiency and communication among team members.
  • Managed scheduling and calendar appointments for executives, ensuring optimal time management.
  • Streamlined document management processes, improving retrieval speed and accuracy.
  • Assisted in budgeting tasks, contributing to effective resource allocation across departments.
  • Developed training materials for new staff, facilitating quicker onboarding and integration.
  • Oversaw inventory management, maintaining adequate supplies while minimizing waste.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Education

Dental Assistant Diploma - Dental Assistant

Pima Medical Institute
Mesa, AZ
09.2008

Skills

  • Customer support expertise
  • Time efficiency management
  • Optimization of front-end performance
  • Restocking products efficiently
  • Contribution to team success
  • Retail transaction handling
  • Expertise in cash management
  • Reliability and trustworthiness
  • Adherence to safety standards and cleanliness
  • Organizational proficiency
  • Adaptability in various situations
  • Effective decision-making processes
  • Interpersonal communication skills
  • Assessment of customer requirements
  • Support for team members

Timeline

Front End Associate

Walmart
04.2025 - Current

Back-Up Scan Coordinator

Sprouts Farmer Market
07.2017 - 08.2018

Executive Assistant, and Title Clerk

Eagle Rider Motorcycle & Scooter Rentals
04.2016 - 12.2016

Office Manager

Anytime Towing
09.2005 - 03.2013

Dental Assistant Diploma - Dental Assistant

Pima Medical Institute

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