Kally Rhodes
Lakeland
Summary
Software engineering professional with a background in developing and maintaining applications. Demonstrates strong skills in coding, debugging, and software optimization. Thrives in team environments, consistently adapting to evolving project requirements. Known for delivering reliable, high-quality results and fostering collaborative efforts.
Overview
8
8
years of professional experience
Work History
Associate Software Engineer
Publix Super Markets Inc
04.2024 - 01.2025
- Developed well-organized training materials for end-users, enabling seamless adoption of new software features.
- Collaborated with cross-functional teams to develop, test, and deploy high-quality software solutions for clients.
- Participated in sprint planning sessions by estimating task complexity and prioritizing work items.
- Enhanced application performance through optimization of algorithms and data structures.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
Database Controller
Publix Super Markets Inc.
08.2022 - 04.2024
- Wrote scripts and processes for data integration and bug fixes
- Analyzed database applications and made necessary adjustments to parameters and architecture to improve performance
- Applied various skills to evaluate, design, implement and optimize databases and database applications
- Developed, designed, and optimized data structures for analysis
Gift Card Specialist
Publix Super Markets Inc.
10.2021 - 01.2022
- Answered product questions with up-to-date knowledge of sales and promotions
- Provided support to customers with problems related to gift cards
- Created successful strategies to develop and increase gift card sales
Customer Service Staff
Publix Super Markets Inc.
12.2016 - 10.2021
- Answered incoming calls and emails, provided frontline customer support and assistance with service transactions
- Developed strong customer relationships to encourage repeat business
- Delivered fast, friendly, and knowledgeable service for routine questions and complaint
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes
Education
Bachelor of Science - Computer and Information Sciences
University of South Florida
Tampa, FL05.2022
Skills
- Continuous Process Improvement
- Microsoft SQL
- Writing Queries
- Database Analysis
- Organizational Skills
- Customer Service
- Friendly, Positive Attitude
- Computer Skills
- Project documentation
- Programming languages
- Back end development
- User interface design
Timeline
Associate Software Engineer
Publix Super Markets Inc
04.2024 - 01.2025
Database Controller
Publix Super Markets Inc.
08.2022 - 04.2024
Gift Card Specialist
Publix Super Markets Inc.
10.2021 - 01.2022
Customer Service Staff
Publix Super Markets Inc.
12.2016 - 10.2021
Bachelor of Science - Computer and Information Sciences
University of South Florida
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