Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kal'Marche Sanchez

Raeford,NC

Summary

Versatile branch manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with several years of experience overseeing day-to-day operations of branch. Deeply family with Insurance background, Medical terminology and very Patient driven. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.

Overview

Work History

Branch Manager

AdaptHealth-Family Medical Supply
Raeford , NC
02012022 - Current
  • The Branch Manager oversees the overall operations performed at a specific branch location. Providing leadership and coordination of services to clinical and non-clinical personnel within the location. The manager may also serve as the site leader and serve as the liaison with regional leadership and serve as the representative of the company within the community
  • Ensures services provided by the branch location are done so in accordance with all federal, state, and local laws, rules, and regulations, including but not limited to those put forth by: CMS, Department of Health, DOT, FDA, OSHA, and the company’s accreditation organization.
  • Collaboration with member health systems, hospice partners and key community referral sources
  • Works with the Sales leaders to promote AdaptHealth by new program development, operational backup, personal visits, coordination of educational activities, including growing new hospice accounts.
  • Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback. • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. • Establishes annual goals and objectives for the department based on the organization’s strategic goals. • Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations.

Customer Service Representative

AdaptHealth-Family Medical Supply
Fayetteville , NC
07012014 - 20012022
  • Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles -Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required  Must be able to navigate through multiple online EMR systems to obtain applicable documentation  Enter and review all pertinent information in EMR system including authorizations and expiration dates  Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies  Verify insurance carriers are listed in the company’s database system, if not request the new carrier is entered
  • Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.  Meet quality assurance requirements and other key performance metrics  Facilitate resolution on customer complaints and problem solving

Receptionist

Heritage Place Assisted Living
Fayetteville , NC
07012013 - 07142014
  • Responded to inquiries from internal staff members regarding office operations.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Updated daily log book with information about visitors entering the premises.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Assisted with special projects assigned by management when required.
  • Verified visitors' identification cards before allowing access to the building.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Education

Bachelor of Science - Psychology

Troy University
Troy, AL
06-2012

Skills

  • Expert in risk management
  • Account Review
  • Business development expertise
  • Relationship building and management
  • Work Prioritization
  • Performance Reviews
  • Insurance Coverage Verification
  • Customer Service
  • Data Security and Confidentiality
  • Understanding of medical terms
  • Medical Terminology
  • Medicaid knowledge
  • Insurance terminology
  • Coordination and Scheduling
  • Insurance plan verification
  • Eligibility Determination
  • Attention to Detail
  • Medical Billing

Timeline

Branch Manager

AdaptHealth-Family Medical Supply
02012022 - Current

Customer Service Representative

AdaptHealth-Family Medical Supply
07012014 - 20012022

Receptionist

Heritage Place Assisted Living
07012013 - 07142014

Bachelor of Science - Psychology

Troy University
Kal'Marche Sanchez