Versatile branch manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with several years of experience overseeing day-to-day operations of branch. Deeply family with Insurance background, Medical terminology and very Patient driven. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Work History
Branch Manager
AdaptHealth-Family Medical Supply
Raeford, NC
02012022 - Current
The Branch Manager oversees the overall operations performed at a specific branch location. Providing leadership and coordination of services to clinical and non-clinical personnel within the location. The manager may also serve as the site leader and serve as the liaison with regional leadership and serve as the representative of the company within the community
Ensures services provided by the branch location are done so in accordance with all federal, state, and local laws, rules, and regulations, including but not limited to those put forth by: CMS, Department of Health, DOT, FDA, OSHA, and the company’s accreditation organization.
Collaboration with member health systems, hospice partners and key community referral sources
Works with the Sales leaders to promote AdaptHealth by new program development, operational backup, personal visits, coordination of educational activities, including growing new hospice accounts.
Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback. • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. • Establishes annual goals and objectives for the department based on the organization’s strategic goals. • Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations.
Customer Service Representative
AdaptHealth-Family Medical Supply
Fayetteville, NC
07012014 - 20012022
Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles -Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required Must be able to navigate through multiple online EMR systems to obtain applicable documentation Enter and review all pertinent information in EMR system including authorizations and expiration dates Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies Verify insurance carriers are listed in the company’s database system, if not request the new carrier is entered
Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process. Meet quality assurance requirements and other key performance metrics Facilitate resolution on customer complaints and problem solving
Receptionist
Heritage Place Assisted Living
Fayetteville, NC
07012013 - 07142014
Responded to inquiries from internal staff members regarding office operations.
Maintained a neat reception area by organizing materials and tidying up furniture.
Performed data entry tasks into various computer systems accurately and promptly.
Updated daily log book with information about visitors entering the premises.
Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Assisted with special projects assigned by management when required.
Verified visitors' identification cards before allowing access to the building.
Greeted visitors and provided them with assistance.
Provided excellent customer service at all times while interacting with both internal and external customers.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
Bachelor of Science - Psychology
Troy University
Troy, AL
06-2012
Skills
Expert in risk management
Account Review
Business development expertise
Relationship building and management
Work Prioritization
Performance Reviews
Insurance Coverage Verification
Customer Service
Data Security and Confidentiality
Understanding of medical terms
Medical Terminology
Medicaid knowledge
Insurance terminology
Coordination and Scheduling
Insurance plan verification
Eligibility Determination
Attention to Detail
Medical Billing
Timeline
Branch Manager
AdaptHealth-Family Medical Supply
02012022 - Current
Customer Service Representative
AdaptHealth-Family Medical Supply
07012014 - 20012022
Receptionist
Heritage Place Assisted Living
07012013 - 07142014
Bachelor of Science - Psychology
Troy University
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