Kalonda Clark
Minden,LA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
BCforward | Remote
01.2023 - 12.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Executed account updates and noted account information in company data systems.
- Assisted clients with Medicaid applications and renewals, answering questions and providing guidance throughout the process.
- Verified income information for eligibility purposes and updated case records accordingly.
Mortgage Customer Service Representative
Advanced Call Center Technologies, LLC | Remote
Johnson City
11.2021 - 02.2023
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Performed account maintenance activities such as updating client information in databases.
- Participated in team meetings or training sessions when necessary.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Team Lead
Kroger Stores
Bossier City, LA
10.2019 - 11.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained work area and kept cash drawer organized.
- Handled escalated customer service issues professionally and courteously.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Sales Associate/Cashier
Ross Dress For Less
Shreveport, LA
02.2018 - 03.2020
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Cashier
Family Dollar
Sibley, LA
03.2016 - 12.2017
- Provided customer service, operated cash register, maintained a clean work area, priced and organized merchandise.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Developed ability to work in a fast-paced atmosphere.
- Ability to follow instructions well and make decisions with little or no supervision.
- Relationship-building skills listen attentively, solve problems creatively to achieve win-win outcomes
Education
High school diploma -
Lakeside Jr Sr High School
05.2015
Skills
- Customer Service
- Cash register operation
- Appointment Scheduling
- Cash Handling
- Typing
- Data Entry
- Filing
- Account updating
- Positive and Professional
- Credit Card Payment Processing
- Account Management
- Technical Troubleshooting
- Time management
- Clear Communication
- Organized Mindset
- Social Media Management
- Relationship Building
- CRM Software
- Application processing
- Phone and Email Etiquette
- Product Knowledge
- Multi-Task Management
- Payment Processing
- Customer Relations
- Microsoft Office expertise
- Problem-solving abilities
- Call Center Operations
Languages
English
Professional
Timeline
Customer Service Representative
BCforward | Remote
01.2023 - 12.2023
Mortgage Customer Service Representative
Advanced Call Center Technologies, LLC | Remote
11.2021 - 02.2023
Team Lead
Kroger Stores
10.2019 - 11.2021
Sales Associate/Cashier
Ross Dress For Less
02.2018 - 03.2020
Cashier
Family Dollar
03.2016 - 12.2017
High school diploma -
Lakeside Jr Sr High School
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