Kalonne Alli
Riverview,FL
Summary
Enthusiastic business analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of utilizing and leveraging analytical and problem skills. Motivated to learn, grow and excel in financial industry.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Collections Specialist II
JPMorgan Chase Bank
Tampa, FL
11.2021 - Current
- Worked in call center environment handling manual and automatically dialed outbound calls
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Counseled debtors on payment options and arranged installment agreements
- Abide by all regulations and compliance while using critical thinking and independent judgement
- De-escalate clients by providing solutions on delinquent accounts up to 179 days delinquent
- Navigate multiple technologies while staying engaged with customers
- Possess excellent negotiation and decision-making skills; in addition to strong communication skills
- Trained new team members on company services and collection strategies
- Discussed options with delinquent clients in terms of proposed solutions
- Used probing techniques to determine debtors' reasons for delinquency
- Negotiated to collect balance in full
- Handled 280 outbound and inbound calls daily with goal of collecting owed debt
- Used scripted conversation prompts to convey current account information and obtain payments
- Recorded all information regarding financial status of customers
- Achieved performance goals on consistent basis
- Maintained high volume of calls and met demands of busy and productive group
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account
- Researched accounts and completed due diligence to resolve collection problems
- Processed payments and applied to customer balances
Quality Assurance Analyst, Lead International Claims Analyst
Cummins INC
Tampa, FL
10.2018 - 01.2021
- Established and maintained strong relationships with management in quality department, operations, and distributors within all relationship types to ensure time frames are met
- Managed claims for over 15 distributor accounts
- Managed 3 international supplier accounts along with damaged inventory
- Provided coaching, direction and guidance to teammates regarding claims processing, account management, and weekly claims reports
- Demonstrated excellence with effective written and verbal communication
- Created and maintained up to date Excel reporting used for organizing quality data
- Presented compliance changes to colleagues in quality department
- Managed collection, analysis, reporting and documentation for quality department
- Trained customer support teams and new quality claims analysts
- Reduced amount of damaged inventory by assisting quality assurance in processing returns for supplier
- Cleared up backlogs of pending claims, continuously helped team members with aged claims
- Assisted returns department in creating returns to process overages in inventory
- Assisted finance department in creating month end invoices for all RDCs
- DEPT overview- provides suite of services including technical incident management oversight and communication
- Assisted leading team that overseas and influences issue resolution, assessing impacts and conducting trend analysis
Education
M.S - Computer Information Systems & Business Analytics
West Texas A&M University
Canyon, TX 01.2019 - 12.2021
Bachelor of Business Administration Management -
Strayer University
Memphis, TN 03.2016 - 12.2018
Skills
Data Ananlysis
Collections
Records management specialist
Data Analysis
Scrum Master
Product Owner
Lean & Agile Principles
Verbal & Written communication
Analytical skills
Excel
Microsoft Project
Power Point
Oracle DB
Fluent Spanish
Certification
Professional Scrum Master (PSM)
Timeline
Collections Specialist II
JPMorgan Chase Bank
11.2021 - Current
M.S - Computer Information Systems & Business Analytics
West Texas A&M University
01.2019 - 12.2021
Quality Assurance Analyst, Lead International Claims Analyst
Cummins INC
10.2018 - 01.2021
Bachelor of Business Administration Management -
Strayer University
03.2016 - 12.2018