Kalpana Millar
Virginia Beach,VA
Summary
Dynamic professional with a strong background in customer service and administrative management at TWF Construction. Proven ability to enhance operational efficiency through effective organization and clear communication. Recognized for training new team members and fostering collaboration, while maintaining integrity and attention to detail in all tasks. Committed to delivering exceptional results.
Overview
11
11
years of professional experience
Work History
Crew Member
Michael Serow and Associates
09.2024 - 08.2025
- Delivered exceptional customer service, ensuring positive experiences and repeat business.
- Collaborated with team members to maintain cleanliness and organization in work areas.
- Assisted in training new crew members on operational procedures and customer interaction techniques.
Administrative Manager
TWF Construction
08.2014 - 01.2019
- Assisted in organizing office operations and procedures to enhance efficiency.
- Supported team members in scheduling appointments and managing calendars effectively.
- Maintained accurate records of communications, meetings, and administrative tasks.
- Coordinated logistics for internal events, improving team engagement and collaboration.
- Implemented filing systems that streamlined document retrieval processes.
- Managed office supplies inventory, ensuring availability of necessary resources.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Responded to inquiries with professionalism, enhancing customer service experience.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
Education
GED -
Wakefield High School
Arlington, VASkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Attention to detail
- Interactive communication skills
- Integrity and honesty
- Basic math
- Verbal and written communication
- Initiative and Self-motivation
- Leadership qualities
- Learning agility
- Resilience and persistence
- Hospitality service expertise
- Visual communication
- Performance improvement
- Telephone etiquette
- Positive company representation
Timeline
Crew Member
Michael Serow and Associates
09.2024 - 08.2025
Administrative Manager
TWF Construction
08.2014 - 01.2019
GED -
Wakefield High School
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