Kalpana Vetcha
North Grafton,MA
Summary
Accomplished QA Manager and Certified Scrum Master with 17 years of extensive experience in implementing agile processes in software testing. Customer-focused skilled in working with customers and clients to ensure fantastic service.
Overview
18
18
years of professional experience
Work History
QA Manager
CHTSinc
Boston, MA
07.2022 - Current
- Demonstrated proficiency in quality assurance efforts, project management, Agile methodologies, and strategic insight while overseeing complex integration and eCommerce projects.
- Implemented the Dropship program, migrated supply chain systems, integrated Geodis WMS with Maurices enterprise systems, and introduced an installment-based payment option with Afterpay along with a loyalty rewards program with Epsilon.
- Oversaw QA governance, audit standards, and quality risk management.
Portfolio QA Manager
Apex Systems
03.2021 - 06.2022
- Delivered Forecast and Replenishment project through implementation of Relex retail optimization software.
- Managed onboarding and provided ongoing guidance to QA teams, effectively achieving project targets.
- Worked closely with Product Owners, Project Managers, Scrum masters, and Stakeholders in determining testing needs while establishing distinct acceptance criteria.
- Spearheaded efforts to enhance test procedures, integrate additional tools/frameworks for automated testing, and optimize test cycle durations.
- Enhanced processes through proactive monitoring of QA activities, SLA adherence, metrics tracking, root cause analysis, and lessons learned sessions.
Portfolio Lead
JCPenney
Plano, TX
11.2016 - 09.2020
- Drove the success of a cross-functional team in both Onshore and Offshore locations.
- Developed and introduced efficient test processes and tools to optimize the performance of the newly assembled TCOE Team.
Technical Test Lead
Infosys Technologies
Plano, TX
01.2007 - 11.2016
- Displayed excellent performance through successful collaborations with renowned clients like Microsoft, Cisco, and GAP. Implemented the Oracle RETEK system seamlessly during the launch of a distribution center and introduce new brands for the GAP Client.
Skills
- Software Development Lifecycle
- Budgeting and cost control
- Process improvement strategies
- Quality assurance expertise
- Cross-functional team leadership
- Team Building and Motivation
- eCommerce Implementations
- SaaS and Cloud-based Implementations
- ERP Implementations
- Supply chain and Warehouse Management
- Data-driven decision making
- Client Relationship Management
- Executive reporting
Timeline
QA Manager
CHTSinc
07.2022 - Current
Portfolio QA Manager
Apex Systems
03.2021 - 06.2022
Portfolio Lead
JCPenney
11.2016 - 09.2020
Technical Test Lead
Infosys Technologies
01.2007 - 11.2016
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