Kalpesh Chaudhari
Sayre,OK
Summary
Seasoned Hotel General Manager with comprehensive experience in overseeing all aspects of hotel operations, from guest services to budget management. Possess strong leadership skills for driving team performance and implementing strategic initiatives. Known for boosting hotel's reputation through effective customer relationship management and robust revenue growth strategies. Committed to enhancing overall guest satisfaction which has consistently resulted in high ratings and positive reviews.
Overview
9
9
years of professional experience
Work History
Hotel General Manager
Mike and shards llc
Vernal, Utah
08.2016 - Current
- Oversaw daily hotel operations and staff management for optimal guest satisfaction.
- Developed and implemented marketing strategies to enhance hotel visibility and appeal.
- Managed budgeting processes and financial reporting to maintain profitability and efficiency.
- Coordinated with vendors to ensure timely delivery of supplies and services.
- Enhanced guest experiences by resolving complaints and addressing service issues promptly.
- Conducted regular inspections to maintain high standards of cleanliness and safety.
- Trained staff on customer service protocols and operational procedures for consistency.
- Performed administrative tasks such as payroll processing or updating employee records.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
- Monitored staffing levels to ensure adequate coverage at all times while controlling labor costs.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
- Liaised with suppliers for ordering supplies such as food items, beverages, linens.
- Reviewed financial statements and reports to assess operational performance against budget targets.
- Collaborated with sales team on special promotions or packages for guests.
- Established quality assurance standards for each department to ensure high levels of service delivery.
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Conducted regular inspections of rooms, common areas, facilities and safety equipment.
- Maintained relationships with vendors including catering services and travel agencies.
- Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
- Identified training needs among employees according to business requirements.
- Created marketing plans to increase visibility of the hotel's brand in local markets.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Made recommendations for salary and wage increases based on performance reviews.
Skills
- Revenue management
- Financial reporting
- Vendor negotiation
- Market analysis
- Operations strategy
- Staff training
- Quality assurance
- Guest experiences
- Operations management
- Hospitality management
- Guest satisfaction
Timeline
Hotel General Manager
Mike and shards llc
08.2016 - Current
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